Front Office Supervisor

17 hours ago

Marol Mumbai Maharashtra, India Aralia hotels Full time

**1. Shift Supervision**:
Oversee the daily operations of the front desk during your assigned shifts.

Ensure that the front office team is well-prepared, adequately staffed, and meeting service standards.

Assist in managing guest check-ins, check-outs, and inquiries.

**2. Guest Services**:
Provide exceptional customer service to guests and assist with resolving any guest issues or special requests.

Handle guest complaints or concerns, aiming for prompt and satisfactory resolutions.

Coordinate with other hotel departments to fulfill guest needs.

**3. Front Desk Management**:
Supervise and assist front desk staff, including receptionists and concierge, during your shifts.

Conduct shift briefings and debriefings to ensure smooth transitions between shifts.

Maintain a professional and welcoming atmosphere at the front desk.

**4. Reservations and Room Assignment**:
Assist with room reservations, ensuring accuracy in booking information.

Collaborate with the Front Office Manager/ Duty Manager to optimize room occupancy and assign rooms based on preferences and availability.

**5. Financial Transactions**:
Monitor and ensure the accuracy of billing and payment collection processes.

Handle cash and credit card transactions according to hotel policies.

Assist in reconciling the cash register at the end of each shift.

**6. Training and Development**:
Assist in training and mentoring front desk staff to improve their skills and knowledge.

Provide ongoing coaching and feedback to team members.

Assist in scheduling and staff management as needed.

**7. Technology and Systems**:
Utilize hotel management software for check-ins, check-outs, and reservations.

Troubleshoot and resolve any technical issues related to front office systems.

**8. Communication and Reporting**:
Maintain effective communication with other hotel departments, including housekeeping, maintenance, and F&B.

Prepare shift reports and communicate essential information to management.

**9. Safety and Security**:
Assist in implementing and enforcing security and safety protocols, including emergency procedures.

Ensure the safety and security of guests and employees during your shifts.

**10. Compliance**:
Ensure compliance with all relevant hotel policies, procedures, and regulations.

Keep updated on local hospitality laws and regulations.

Ensure timely submission of form C/ any other relevant information to the related Govt. Department/ Police Station in case of foreigners staying in the hotel

**Job Types**: Full-time, Permanent

**Benefits**:

- Food provided
- Health insurance
- Provident Fund

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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