Customer Support

6 days ago

Delhi Delhi, India Innvocon Full time

**Lenskart Customer Support - Escalation**

**Responsibilities**
- **Be the frontline defender,** monitoring social media channels for customer concerns.
- **Ditch the script,** creatively resolve escalated issues and de-escalate tense situations.
- **Become a detective,** gather information, identify root causes, and collaborate with internal teams for solutions.
- **Be a wordsmith extraordinaire,** crafting clear and empathetic responses that win hearts online.
- **Stay ahead of the curve,** monitor industry trends and identify potential issues before they erupt.
- **Become a data ninja,** analyze feedback to improve processes and enhance the customer journey.

**We're seeking a social media rockstar who**:

- **Thrives in a fast-paced, dynamic environment.**:

- **Possesses exceptional communication and problem-solving skills.**:

- **Navigates social media platforms like a pro.**:

- **Maintains a cool head under pressure and stays calm in heated situations.**:

- **Collaborates effectively with internal teams to deliver solutions.**:

- **Has a keen eye for detail and a passion for customer satisfaction.**

Pay: ₹35,000.00 - ₹40,000.00 per month

**Benefits**:

- Paid sick time
- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus

**Education**:

- Bachelor's (required)

**Experience**:

- Escalation/Social Media Support: 1 year (required)
- Customer support: 1 year (required)

**Language**:

- English Proficiently and Confidentally (required)

Work Location: In person

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