Customer Retention Executive

6 days ago

Gurugram Haryana, India Trishveda Retail Company Full time

**Key Responsibilities**:

- Handle customer queries, complaints, and escalations promptly and professionally.
- Identify reasons for potential churn and proactively provide solutions.
- Promote relevant products/services to existing customers to increase retention and loyalty.
- Maintain accurate records of customer interactions and feedback in CRM systems.
- Collaborate with other departments (sales, operations, and support) to resolve customer issues.
- Analyze customer feedback and suggest improvements in processes or services.
- Achieve monthly retention targets and KPIs.

**Required Skills & Qualifications**:

- Bachelor’s degree in any field (preferred).
- 1-2 years of experience in customer service, retention, or tele-calling roles.
- Excellent verbal and written communication skills.
- Strong listening skills with a customer-centric approach.
- Ability to handle difficult customers and resolve conflicts with patience.
- Proficiency in MS Office and CRM tools.

**Key Attributes**:

- Positive attitude and empathetic nature.
- Goal-oriented with strong problem-solving skills.
- Ability to work independently and as part of a team.

Location : Sector 67, Gurugram, Haryana.

Pay: ₹15,000.00 - ₹25,000.00 per month

**Experience**:

- Customer retention: 1 year (required)

**Location**:

- Gurugram, Haryana (required)

Work Location: In person

**Speak with the employer**
+91 7009985369

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