Executive - Customer Retention and Engagement Unit (CRE)

2 days ago

Gurugram, India Securitas Full time

Responsible for managing all post sales handover, customer engagement program, retention management, loyalty programs. It plays a critical role in maintaining organizations position as a leader in the security industry.

Responsibilities:

  • Managing client relationships to build a reputation for excellent service and generate repeat business by providing support, information and guidance.
  • Co-ordinates with the internal team for timely resolution and closure of gaps.
  • Understanding Client Needs and Requirements
  • Ongoing relationship development
  • Handle client issues throughout the implementation life cycle in a timely and accurate fashion.
  • Schedule and conduct Training Sessions for development resources and customers.
  • Assist sales team in business acquisitions, planning, retention and management.
  • Maintain complete and accurate customer correspondence data.
  • Develop and update client related reports and MIS.

Key competencies:

  • Builds strong and effective relations with the customers (Internal and external).
  • Is aware of the processes, maintains highest standards and continuously improves.
  • Displays out of box thinking and facilitates resolution and is result oriented.
  • Motivates and drives development of team members and self.
  • Displays highest standards of work ethics, values and work discipline.

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