Retention Manager

2 days ago


Gurugram, India GoMechanic Full time

Role & responsibilities

  • Customer Lifecycle Management
  • Retention & Loyalty Programs
  • Campaign Management
  • Cross-Functional Collaboration
  • Innovation & Growth

Key KPIs

  • Repeat booking rate (%)
  • Customer lifetime value (CLV)
  • Churn rate / retention rate
  • Net Promoter Score (NPS)
  • Campaign ROI (redemptions, engagement, conversions)

Preferred candidate profile

  • 2+ years of experience in Retention specifically
  • Graduate in relevant field
  • Excellent Communication
  • Immediate joiners (Preferred)


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