
Retention Manager
2 days ago
Role & responsibilities
- Customer Lifecycle Management
- Retention & Loyalty Programs
- Campaign Management
- Cross-Functional Collaboration
- Innovation & Growth
Key KPIs
- Repeat booking rate (%)
- Customer lifetime value (CLV)
- Churn rate / retention rate
- Net Promoter Score (NPS)
- Campaign ROI (redemptions, engagement, conversions)
Preferred candidate profile
- 2+ years of experience in Retention specifically
- Graduate in relevant field
- Excellent Communication
- Immediate joiners (Preferred)
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