Retention Executive

1 week ago

Gurugram Haryana, India Cover you Full time

> Customer Query Management: Serve as the primary point of contact for doctors regarding

insurance-related queries, including policy coverage, claims processing, premium payments,

communication channels in a timely and professional manner.
- Resolve Customer Issues: Listen attentively to customer concerns and questions,

demonstrating empathy and understanding. Provide accurate and helpful information to

address customer inquiries effectively. Escalate complex issues to appropriate departments

for resolution, ensuring prompt follow-up and closure.
- Maintain CRM Systems: Utilize customer relationship management (CRM) systems to record

and track customer interactions, inquiries, and resolutions. Ensure that customer records are

accurate, up-to-date, and appropriately documented for future reference and analysis.
- Build Customer Relationships: Foster positive relationships with doctors by delivering

personalized and attentive service. Proactively anticipate customer needs and preferences,

offering proactive support and guidance to enhance the customer experience and

satisfaction.
- Provide Product Information: Educate customers about our insurance products, features,

and benefits. Explain policy terms, coverage options, and claim procedures in a clear and

understandable manner, ensuring that customers are well-informed and confident in their

insurance decisions.
- Coordinate with Internal Teams: Collaborate with sales, underwriting, claims, and other

internal teams to address customer inquiries effectively. Liaise with relevant departments to

expedite issue resolution, communicate customer feedback, and identify opportunities for process improvement

Pay: ₹20,000.00 - ₹40,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Commission pay

**Experience**:

- total work: 1 year (preferred)
- Customer retention: 1 year (preferred)

**Language**:

- English (preferred)

**Location**:

- Gurgaon, Haryana (preferred)

Work Location: In person

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