Customer Relation Executive

5 days ago


Gurugram Haryana, India DAP Kia Pvt Ltd Full time

**Customer Relationship Executive - Service (CRE - PSF)**

**Job Summary**:
Responsible for following up with customers post-service to ensure satisfaction and address any concerns, contributing to CSI (Customer Satisfaction Index) improvement.

**Key Responsibilities**:

- Call customers after service to gather feedback.
- Record and analyze feedback to improve service quality.
- Coordinate with service advisors to resolve issues promptly.
- Update DMS or CRM systems with feedback details.
- Prepare weekly reports on customer satisfaction.
- Ensure high CSI/NPS scores through proactive communication.

**Qualifications**:

- Graduate in any stream.
- Excellent communication and interpersonal skills.
- Minimum 1-2 years’ experience in customer-facing roles.

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Provident Fund

Work Location: In person



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