
Customer Relation Executive
5 days ago
**Customer Relationship Executive - Service (CRE - PSF)**
**Job Summary**:
Responsible for following up with customers post-service to ensure satisfaction and address any concerns, contributing to CSI (Customer Satisfaction Index) improvement.
**Key Responsibilities**:
- Call customers after service to gather feedback.
- Record and analyze feedback to improve service quality.
- Coordinate with service advisors to resolve issues promptly.
- Update DMS or CRM systems with feedback details.
- Prepare weekly reports on customer satisfaction.
- Ensure high CSI/NPS scores through proactive communication.
**Qualifications**:
- Graduate in any stream.
- Excellent communication and interpersonal skills.
- Minimum 1-2 years’ experience in customer-facing roles.
Pay: ₹20,000.00 - ₹25,000.00 per month
**Benefits**:
- Provident Fund
Work Location: In person
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