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UX Research Co-ordinator

2 weeks ago

Noida, India Innovacer Full time

**Noida**

**Full-time**

**Platform/Product Design**

**We want people who are passionate about solving today’s healthcare challenges and positively impacting people’s health and well-being.**:
After all, that’s what we’ve been focusing on for the past six years. We’re on a purpose-driven journey to impact the future with a healthcare system that cares. The healthcare industry is undergoing a massive transformation, and Innovaccer is helping organizations effectively care for patients in today’s digital world. Our story began when a handful of go-getters got together to tackle one of the healthcare industry’s most pressing needs: a one-stop, whole-patient data bank that breaks down data silos to help teams provide the best care possible. Our mission to care as one is centered around the need for an integrated patient view to improve care delivery.
And you don’t have to take our word for it; Innovaccer recently achieved unicorn status as one of the fastest-growing companies in healthcare technology.

**Working here is different.**:
We take pride in our grit and purpose-driven work ethic. It’s why we’ve been able to solve some of healthcare’s most challenging problems and why we continue to energetically take on incredible challenges.
We **dream**, we **collaborate**, we **experiment**, and we **break new ground. We’re a strong team that looks out for each other.**

At Innovaccer, you can expect plenty of support and guidance from your colleagues with opportunities to learn, grow, and make a difference.
We love organized chaos. So, if you are looking for a typical 9 to 5 job where you are told what to do, this may not be for you. When you work with Innovaccer, you are your own boss.

**Your Role**:
As a **UX Research Coordinator -** you will work closely with the UX Researchers and the Product Team to plan - recruit - and schedule potential research participants for a wide range of UX studies. The coordinator will be responsible for the recruitment of research participants for multiple projects that encompass a wide variety of products and services in preventive healthcare. You will be supporting multiple researchers at once recruiting potential research participants to ensure the success of their studies. Creative problem solving and lead generations are essential to being successful in this role.

The coordinator will need to be familiar with Mixpanel/Google Analytics - Google Suite and Confluence with the ability to work with large datasets in spreadsheets. A successful research recruiting coordinator will be organized - detail-oriented with good time-management skills - and able to maintain professional and friendly participant and researcher relationships. Outstanding written and verbal communication skills are required - as the coordinator will be in constant communication with both participants - researchers and the product team.

**A Day in the Life**
- Partner with User Experience researchers at Google to identify - screen and schedule participants for user studies.
- Recruit enterprise customers and participants focused on developer products (AWS - Azure - Other Cloud Applications) across North America - Europe and APAC - in a short turnaround environment.
- Manage calendars - timelines - scheduling details - and logistics for multiple UX studies.
- Contribute input and ideas to technical documents and user guides for internal processes - training - and product use.
- Source - screen and recruit research participants for UX studies
- Partner and collaborate with UX researchers to identify key participant requirements
- Curate participants to ensure a high quality sample pool for the research
- Manage calendars - timelines - scheduling details - and logistics for multiple UX studies
- Track and analyze participant activity and document in our database
- Network with potential participants to generate new leads

***What You Need**:

- Bachelor of Science in Human Factors preferred or related degree
- 1-2 years of work experience as a UX research recruitment coordinator
- Experience with Mixpanel - Google Analytics - Qualtrics or similar to identify participants for studies
- Detail-oriented and ability to work independently on a variety of tasks.
- Strong oral and written communication skills.
- Experience with tools: Google Docs/Forms - Airtable - Miro - Dovetail & Confluence
- High level of skill in communication and documentation
- Experience in customer support - data entry - research and/or research recruiting for a technology company
- Problem solving abilities
- Understanding of Informed Consent for participant studies - Non Disclosure Agreements and IRB Practices (Institutional Review Board)
- Ability to work with large data sets in spreadsheets
- Professional written and verbal communication skills as well as analytical skills
- Experience generating multi-quarter research plans.
- Ability to define and track user experience metrics.
- Coordinating work on multiple pr