UX Researcher-i

**Noida, Uttar Pradesh, India**

**Full-time**

**Product Design**

**We want people who are passionate about solving today’s healthcare challenges and positively impacting people’s health and well-being.**:
After all, that’s what we’ve been focusing on for the past six years. We’re on a purpose-driven journey to impact the future with a healthcare system that cares. The healthcare industry is undergoing a massive transformation, and Innovaccer is helping organizations effectively care for patients in today’s digital world. Our story began when a handful of go-getters got together to tackle one of the healthcare industry’s most pressing needs: a one-stop, whole-patient data bank that breaks down data silos to help teams provide the best care possible. Our mission to care as one is centered around the need for an integrated patient view to improve care delivery.
And you don’t have to take our word for it; Innovaccer recently achieved unicorn status as one of the fastest-growing companies in healthcare technology.

**Working here is different.**:
We take pride in our grit and purpose-driven work ethic. It’s why we’ve been able to solve some of healthcare’s most challenging problems and why we continue to energetically take on incredible challenges.
We **dream**, we **collaborate**, we **experiment**, and we **break new ground. We’re a strong team that looks out for each other.**

At Innovaccer, you can expect plenty of support and guidance from your colleagues with opportunities to learn, grow, and make a difference.
We love organized chaos. So, if you are looking for a typical 9 to 5 job where you are told what to do, this may not be for you. When you work with Innovaccer, you are your own boss.

**Your Role**:
The most important part of your responsibilities will be to bring an understanding of our users and build empathy towards their needs and challenges. You’ll gather insight into their behaviors, motivations, and goals to inform and strengthen product and design decisions. You’ll collaborate with product designers and product managers to conduct research.

**A Day in the Life**:

- Creating Research Study Plans and securing research participants and collecting data
- Synthesizing findings and communicating results
- Maintain a thorough knowledge of the direction and vision for your product category. Have a working knowledge of the end-to-end product.
- Conduct problem validation user research projects within your product category, and engage Product Managers for collaboration.
- Respond to solution validation user research inquiries escalated by Design Managers.
- Grow and develop your research skills with senior UX researchers
- Actively contribute to UX Research processes, documentation and repositories.

**What you need**:

- 1-3 years of experience conducting user research, preferably in the technology industry.
- Bachelor of Science / Master of Science in Human Factors, Psychology, HCI, or other field emphasizing human behavior and research studies
- A record of having an impact on products with research activities.
- Experience with Cloud Software
- Experience with a broad range of research methodologies (usability studies, interviews, surveys, card sorting, etc.).
- Experience generating multi-quarter research plans.
- Ability to define and track user experience metrics.
- Coordinating work on multiple products/releases.
- Comfortable and enthusiastic about working in a complex product space with ambiguous challenges.
- Ability to effectively communicate rich customer data and articulate the implications of research findings in clear and compelling ways.
- Strong oral and written communication skills.
- Ability to work within tight timelines and with excellent project management skills.
- Ability to scope and estimate efforts accurately and prioritize tasks independently
- A high-quality portfolio review presentation is required to interview for this role. Your presentation should demonstrate your research experience, rationale for methodologies chosen, and communication skills.
- Experience with Figma, Miro, Dovetail, Airtable & Confluence

**What We Offer**
- **Quarterly Rewards and Recognition Programs**: We foster learning and encourage people to take moonshots. When you achieve your goals, we recognize and reward your hard work.
- **Health Benefits**: We cover health insurance for you and your loved ones.
- **Sabbatical Policy**: We encourage people to take time off and rejuvenate, upskill and pursue their interests so that they can generate new ideas for innovating at Innovaccer.
- **Pet-friendly office** and open floor plan. No mundane cubicles.