Email Support Executive(Chat Process)

5 days ago

Gurgaon Sector Gurugram Haryana, India Flights Mojo Full time

**Job Title**: Chat Support Specialist
**Location**: Gurugram (On-site)
**Employment Type**: Full-time | Rotational Offs

**About the Company**
- Flights Mojo_ is a leading travel company specializing in providing seamless booking experiences and top-notch customer support. We are committed to delivering quick, accurate, and friendly assistance to our customers worldwide.

**Role Overview**

We are looking for an experienced **Chat Support Specialist** to join our customer service team. In this role, you will handle customer interactions via live chat, assisting with bookings, modifications, cancellations, and resolving queries with professionalism and efficiency.

**Key Responsibilities**
- Respond to customer queries promptly through live chat.
- Assist customers with bookings, cancellations, and modifications.
- Ensure customer satisfaction by providing accurate and timely information.
- Handle multiple chats simultaneously while maintaining quality responses.
- Escalate complex issues to the concerned department when necessary.
- Maintain detailed and accurate records of customer interactions.

**Requirements**:

- Minimum **1 year of experience in the travel industry** (chat support/customer service preferred).
- Excellent written English and typing skills.
- Strong customer service orientation with problem-solving skills.
- Ability to multitask and work in a fast-paced environment.
- Flexibility to work rotational offs.

**What We Offer**
- Opportunity to work with a growing travel company.
- Professional growth and career development.
- Dynamic and supportive work environment.

**How to Apply**:
**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹31,240.44 per month

**Benefits**:

- Provident Fund

Work Location: In person

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