Chat Support Executive

6 days ago

Gurugram Haryana, India Herbalmax healthcare private limited Full time

**Job Title: Chat Support Executive**
**Company: HerbalMax Healthcare Pvt Ltd.**
**Salary: Up to ₹18,000 in hand**

**About HerbalMax Healthcare Pvt Ltd**:
HerbalMax Healthcare Pvt Ltd. is a leading brand in the healthcare industry, dedicated to providing natural and effective healthcare solutions. We specialize in herbal products that promote well-being and improve quality of life. Join our team and be part of a company that values health, wellness, and customer satisfaction.

HerbalMax Healthcare Pvt Ltd. is looking for a Chat Support Executive to join our dynamic team. As a Chat Support Executive, you will be responsible for delivering exceptional customer service by assisting customers through live chat support. You will play a key role in providing solutions to inquiries, guiding customers through their purchasing journey, and ensuring they have a smooth experience with our products.

**Key Responsibilities**:

- Provide timely and accurate responses to customer inquiries via live chat.
- Assist customers with product information, order tracking, and resolving issues or complaints.
- Process and manage customer orders, returns, and exchanges as needed.
- Troubleshoot and resolve customer concerns with empathy and professionalism.
- Maintain detailed and accurate records of customer interactions in the CRM system.
- Collaborate with other departments to address customer needs and feedback.
- Ensure customer satisfaction by offering helpful solutions and going the extra mile.
- Stay up to date on HerbalMax products, services, and promotions to provide accurate information.

**Skills and Qualifications**:

- Proven experience in customer support or a similar role (preferred).
- Excellent written communication skills with the ability to clearly explain concepts and solutions.
- Strong problem-solving abilities and the ability to handle customer concerns in a calm and professional manner.
- Ability to multitask, prioritize, and manage time effectively.
- Proficiency in using chat support tools and CRM systems.
- A good understanding of HerbalMax products and services (training will be provided).
- Positive attitude, patient, and detail-oriented.

**Desired Attributes**:

- Ability to work under pressure and manage multiple chats simultaneously.
- Comfortable working in a fast-paced environment.
- Flexible and adaptable to changing customer needs and company procedures.
- Team player with a customer-first mindset.

**Salary and Benefits**:

- In-hand salary up to ₹18,000 per month.
- Attractive incentives and performance bonuses.
- Health and wellness benefits.
- Opportunity for career growth and professional development.
- Positive and inclusive work culture.

HerbalMax Healthcare Pvt Ltd. is an equal opportunity employer and encourages diversity in the workplace.

**Job Types**: Full-time, Permanent

Pay: ₹12,241.01 - ₹18,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off

Schedule:

- Day shift
- Fixed shift

Supplemental Pay:

- Performance bonus

Ability to commute/relocate:

- Gurugram, Haryana: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- What is your Typing speed? (WORD PER MINUTE)

Work Location: In person

**Speak with the employer**
+91 8527617711

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