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Customer Support Representative

2 weeks ago

Delhi Delhi, India Vision IAS Full time

**Job Title: Customer Support Representative**

**Location**: New Delhi
- Karol Bagh

**Company: Vision IAS**

About Us: Our Institute is dedicated to providing top-tier coaching for various competitive examinations. Our team is passionate about supporting students to achieve their career goals and make a positive impact in society. Join us in helping aspiring students to realize their potential.

**Key Responsibilities**:

- Make outbound calls to prospective students from a large database to provide information about our UPSC coaching programs.
- Maintain accurate records of interactions and update the database with relevant information and follow-up actions.
- Assist in the organization of promotional events and webinars to attract new students.
- Collaborate with the admissions team to streamline the enrollment process and ensure a positive experience for prospective students.
- Provide feedback on common inquiries to help improve service and communication strategies.
- Stay updated on UPSC exam trends, coaching methodologies, and institute offerings to provide accurate information to callers.

**Qualifications**:

- Bachelor’s degree preferred.
- Prior experience in customer service or telemarketing is preferred.
- Excellent communication skills, both verbal and written.
- Ability to handle calls professionally and courteously.
- Strong organizational skills and attention to detail.
- Proficiency in using CRM software and Microsoft Office Suite.
- Ability to work independently as well as part of a team.

**What We Offer**:

- Provident fund
- Comprehensive training on UPSC coaching and effective communication.
- Opportunities for professional growth and advancement within the institute.
- A supportive and dynamic work environment.

Working days: 6 days a week

Timings: 10 am to 7 pm

**Salary**: 20,000 to 30,000 INR per month
Final Interviews : 5th Nov at 11 am online before that kindly call on the given number for slot booking.
Contact details:
Mobile no. 8708647267

Pay: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (required)

**Language**:

- English (required)

Work Location: In person

Expected Start Date: 08/11/2024