Community Administrator

**About the Role**:
**Grade Level (for internal use)**: 11
**Team**: We are a hardworking, driven, and highly creative team that values each team member's opinions and ideas. We inspire one another to achieve strong professional growth while setting high standards and delivering excellence. We keep our community users at the heart of everything we do, ensuring their needs and engagement drive our strategies and actions. Our team works closely and collaboratively, always striving for the best outcomes for both the community and the team.
**Responsibilities and Impact**:
The Community Administrator will oversee the daily technical operations of our digital community platform, ensuring a smooth and efficient user experience. This includes content management, user access control, monitoring platform performance, and collaborating with teams to resolve technical issues, while ensuring the platform remains up-to-date and user-friendly.
This role offers an exciting opportunity to ensure the seamless operation and optimization of a dynamic digital community platform, contributing to the overall success and engagement of the community.
**Key Responsibilities**:
**Content Uploading and Publishing**:
Upload and publish content on the platform, ensuring that it is accurate, timely, and aligned with community engagement objectives.
**User Account Management**:
Manage user entitlements, permissions, and onboarding processes to ensure proper access for all community members.
**Monitor and Report Platform Issues**:
Identify, document, and report any technical issues or bugs, working with the technical team to resolve them quickly.
**Content Hygiene**:
Regularly review, update, and maintain high-quality content, ensuring outdated or irrelevant information is removed and content standards are met.
**Platform Performance Monitoring**:
Monitor platform performance, gather insights, and recommend improvements to enhance user experience and platform functionality.
**Collaboration with Cross-functional Teams**:
Work closely with content teams, community managers, and other stakeholders to ensure seamless platform operations and content delivery.
**What We are Looking For**:Required Skills**:
Bachelor's degree in Marketing/Communication field or similar.
5+ years of experience in platform administration, content management, or a related technical role.
Proficiency in content management systems (CMS) and digital platform tools.
Strong troubleshooting and problem-solving skills.
Excellent communication and collaboration abilities.
**Preferred Skills**:
Familiarity with basic coding languages (HTML, CSS, JavaScript, etc.).
Experience with community engagement platforms and user management tools.
Previous experience in a similar role within a digital or online community environment.
About S&P Global Commodity Insights
At S&P Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value.
We’re a trusted connector that brings together thought leaders, market participants, governments, and regulators to co-create solutions that lead to progress. Vital to navigating Energy Transition, S&P Global Commodity Insights’ coverage includes oil and gas, power, chemicals, metals, agriculture and shipping.
S&P Global Commodity Insights is a division of S&P Global (NYSE: SPGI). S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world’s leading organizations navigate the economic landscape so they can plan for tomorrow, today.
What’s In It For You?
**Our Purpose**:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
**Our People**:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
**Our Values**:
Integrity, Discovery, Partnership
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and ou