Customer Service and Documentation

2 days ago


CBD Belapur Navi Mumbai Maharashtra, India Austral International Co. Full time

Location: CBD Belapur, Navi Mumbai

Department: Operations / Customer Support

Experience Required: 2+ Years

Employment Type: Full-Time

Key Responsibilities

Customer Service
- Handle customer queries related to sea freight shipments (export/import).
- Update clients on shipment status, delays, or documentation issues.
- Build and maintain strong client relationships to ensure customer satisfaction.

Documentation
- Prepare and verify shipping documents: Bill of Lading (BL), Invoice, Packing List, Certificate of Origin, etc.
- File shipping instructions with carriers as per deadlines.
- Ensure documentation compliance with customs and port authorities.
- Coordinate with CHA, freight forwarders, and shipping lines for timely dispatch of documents.
- Maintain accurate records and soft copies of all documents

**Requirements**:

- Bachelor’s degree in any discipline (preferably in Commerce, Logistics, or Supply Chain).
- 1-3 years of experience in customer service and documentation within logistics/freight forwarding.
- Familiarity with export-import documentation and INCOTERMS.
- Good communication and interpersonal skills.
- Strong attention to detail and the ability to multitask.

Preferred Skills
- Knowledge of Indian customs regulations and port procedures.
- Experience with online documentation portals (ICEGATE, DGFT, etc.).
- Ability to work under pressure and meet tight deadlines.

**Job Types**: Full-time, Part-time, Permanent

Pay: ₹10,621.61 - ₹33,421.58 per month

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person


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