
Customer Service and Documentation
2 days ago
Location: CBD Belapur, Navi Mumbai
Department: Operations / Customer Support
Experience Required: 2+ Years
Employment Type: Full-Time
Key Responsibilities
Customer Service
- Handle customer queries related to sea freight shipments (export/import).
- Update clients on shipment status, delays, or documentation issues.
- Build and maintain strong client relationships to ensure customer satisfaction.
Documentation
- Prepare and verify shipping documents: Bill of Lading (BL), Invoice, Packing List, Certificate of Origin, etc.
- File shipping instructions with carriers as per deadlines.
- Ensure documentation compliance with customs and port authorities.
- Coordinate with CHA, freight forwarders, and shipping lines for timely dispatch of documents.
- Maintain accurate records and soft copies of all documents
**Requirements**:
- Bachelor’s degree in any discipline (preferably in Commerce, Logistics, or Supply Chain).
- 1-3 years of experience in customer service and documentation within logistics/freight forwarding.
- Familiarity with export-import documentation and INCOTERMS.
- Good communication and interpersonal skills.
- Strong attention to detail and the ability to multitask.
Preferred Skills
- Knowledge of Indian customs regulations and port procedures.
- Experience with online documentation portals (ICEGATE, DGFT, etc.).
- Ability to work under pressure and meet tight deadlines.
**Job Types**: Full-time, Part-time, Permanent
Pay: ₹10,621.61 - ₹33,421.58 per month
**Language**:
- English (preferred)
- Hindi (preferred)
Work Location: In person
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