Customer Service and Pricing

1 week ago

CBD Belapur Navi Mumbai Maharashtra, India Austral International Co. Full time

**Position: Customer Service and Pricing**

**No. Of openings**:
**Location**: Mumbai, Bangalore.

**Qualification**: Graduation with PG Diploma in Logistics/ MBA

**Salary**:
**Gender specifications if any**:
Job Responsibility**:(Customer Service)**
- **Resolve customer issues**: Address complaints, delays, and other problems related to shipments.
- **Provide shipment tracking**: Monitor shipments and provide updates to customers on their status.
- **Manage documentation**: Prepare and review invoices, bills of lading, and other shipping documents.
- **Coordinate with carriers**: Communicate with shipping companies and freight forwarders to ensure smooth shipment flow.
- **Ensure customer satisfaction**: Provide excellent customer service and build strong relationships with clients.
- **Process payments and orders**: Handle customer payments and process shipping orders accurately.

Job Responsibility**:(Pricing)**
- **Understand freight rates**: Knowledge of different shipping modes and their associated costs.
- **Negotiate with carriers**: Obtain competitive quotes from shipping lines and freight forwarders.
- **Provide accurate quotes**: Calculate and provide pricing for customers based on their shipping needs.
- **Develop pricing strategies**: Analyse market conditions and implement pricing strategies to maximize profitability.
- **Manage contracts**: Negotiate and manage contracts with shipping lines and freight forwarders.
- **Ensure compliance**: Adhere to industry regulations and company policies regarding pricing.

**Job Types**: Full-time, Permanent

Pay: ₹300,000.00 - ₹500,000.00 per year

Schedule:

- Day shift

Work Location: In person

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