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Customer Service Representative

2 weeks ago

CBD Belapur, India beBeeCustomerCare Full time ₹ 20,00,000 - ₹ 25,00,000
Customer Service Role

We are seeking a professional to provide exceptional customer support in a fast-paced environment.

  • Serve as the initial point of contact for customers, addressing their queries and concerns with empathy and expertise.
  • Process orders efficiently, ensuring timely delivery to our operational teams.
  • Proactively inform customers about order status, resolve exceptions, and suggest solutions to incidents.
  • Generate quotations and finalize contracts with clients.
  • Identify opportunities for upselling and cross-selling to existing customers and pass on leads to our sales team.
  • Handle customer inquiries, including tracking information.
  • Support customers on green initiatives.
  • Review reports and share them with customers.
About This Position

The ideal candidate will have experience in logistics and a strong understanding of customer service principles.