Executive-customer Experience

1 day ago


Bengaluru Karnataka, India Motherhood Maternity Hospital Full time

**Project Planning and Execution**: You are responsible for planning and executing guest service projects, such as organizing events, managing special requests, and coordinating VIP visits, to enhance the overall patient experience.
- **Problem-Solving and Decision-Making**: Your role involves resolving guest concerns, addressing complaints, and making decisions to ensure guest satisfaction while adhering to hospital policies and procedures.
- **Collaboration with Cross-Functional Teams**: You work closely with medical staff, administrative teams, facility management, and external vendors to coordinate guest services and ensure seamless communication across departments.
- **Leadership and Mentorship**: As a leader in guest relations, you may mentor junior staff, provide guidance on guest service best practices, and lead by example in delivering exceptional care and support to patients and visitors.
- **Process Improvement and Innovation**: You continuously seek opportunities to enhance guest service processes, implement innovative solutions, and contribute to the overall improvement of patient experiences within the hospital.
- **Technical or Customer-Facing Responsibilities**: Your tasks may include managing electronic guest feedback systems, utilizing customer relationship management (CRM) software, and ensuring a seamless check-in/check-out process for guests.

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

Work Location: In person



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