Customer Experience Executive

1 week ago


Bengaluru Karnataka, India Equiniti Full time

Management Level

I

**Customer Experience Executive**:
**Team **:CEC - US **Reports to**:Team Leader

**Role**:
To assist shareholders regarding their shareholding account queries, buying and selling shares in accordance with predetermined procedures and service standards under appropriate guidance and direction.

**Business Function**:
EQ India Operations team work closely with the EQ Group functions across UK, US and Amsterdam to provide operations support to Shareholder Solutions, Pensions Solutions, Investment Services, Employee Benefit Solutions, KYC Operations, Customer Experience Centre, Reconciliations, and Innovation. This service is delivered from our offices in India based out of Chennai and Bangalore.

**Core Duties and Responsibilities**:

- Answer inbound calls from Shareholders and assist them to buy or sell shares within the agreed service standards.
- Respond to basic queries referring to senior colleagues where appropriate.Contribute to the completion of the team
- 's workload.
- Improve own skills as knowledge within the operational team taking opportunities to identify area for improvement to processes and service.
- Undertake duties at a similar level as required.Ensure compliance with Equiniti
- 's procedures, standards and reporting requirements, together with all relevant regulatory and statutory requirements, where appropriate implementing actions to protect our business at all times.Always to undertake the duties of this role in accordance with the requirements of the company
- 's Regulators.Complete work within the security arrangements of Equiniti.
- Any deliberate contravention of these procedures may lead to disciplinary procedure.
- Ensure that all work is undertaken within the quality system.
- Ensure that work and ethics comply with all security arrangements both physical and information.
- Your breaks will be scheduled and you are expected to comply with them, to ensure the process is always within Service Level Agreements.
- You will be following the US business shift hours and holiday calendar.

**Competencies and Experience**:

- Excellent communication skills; Strong phone and verbal communication skills along with active listening.
- Should be able to work in US shifts.
- Proven experience in a customer support role
- Meeting targets for accuracy, quality, volume and agreed service levels
- Familiarity with CRM systems and practicesBasic understanding of data protection principles and knowledge in AML
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- Adherence to procedures and regulations.
- Demonstrate willingness to contribute to team beyond own immediate tasks



  • Bengaluru, India Customer Care Executive Full time

    Managing incoming calls and customer service inquiries - Provide information about products and services, take/cancel orders, and record details of complaints - Keep records of customer interactions and transactions, details of enquiries, complaints, and comments, as well as actions taken - Follow up to ensure that appropriate actions are taken on customer...


  • Banaswadi, Bengaluru, Karnataka, India Quick customer electronic service Full time

    Hi, I'm searching customer service executive to manage phone calls and balancing data sheet in system 8904309332 **Job Types**: Full-time, Fresher **Salary**: From ₹8,000.00 per month **Benefits**: - Cell phone reimbursement Schedule: - Monday to Friday Supplemental pay types: - Performance bonus **Education**: - Secondary(10th Pass)...


  • Bengaluru, Karnataka, India Tailor and Circus Full time

    We are seeking a passionate and customer-oriented individual to join our innerwear fashion company as a Customer Experience Executive. In this role, you will play a crucial part in ensuring exceptional customer experiences, helping customers with inquiries, providing product information, and resolving issues. If you have excellent communication skills, are a...


  • Bengaluru, Karnataka, India Motherhood Maternity Hospital Full time

    **Project Planning and Execution**: You are responsible for planning and executing guest service projects, such as organizing events, managing special requests, and coordinating VIP visits, to enhance the overall patient experience. - **Problem-Solving and Decision-Making**: Your role involves resolving guest concerns, addressing complaints, and making...


  • Bengaluru, Karnataka, India Equiniti Full time

    Management Level I **Customer Experience Executive**: **Team**: CEC - UK **Reports to**:Team Leader **Role**: To assist shareholders buying and selling shares in accordance with predetermined procedures and service standards under appropriate guidance and direction. Also supporting customer queries. **Business Function**: EQ India Operations team work...


  • Bengaluru, Karnataka, India Equiniti Full time

    Management Level H **Business Division: Customer Experience Executive - US** **Business Function / Department: Operations** **Job Title: Senior Customer Experience Executive** **Reporting to (Job Title): Team leader** Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it...


  • Jayanagar, Bengaluru, Karnataka, India SRV RETAIL Full time

    Tanishq, A TATA Product is a leading jewellery brand. We are recruiting Customer Exeperience Executive in order to promote Tanishq in the following catchments: 1) Jayanagar 2) Malleshwaram **Responsibilities**: - Visit apartment communities and offices and obtain appointments to explain our Tanishq Jewelry - Conduct in-store activities such as painting...


  • Bengaluru, Karnataka, India STARTEK Aegis Customer Support Services Pvt. Ltd Full time

    **Hiring Immediate Joiners** **Key Responsibilities**: - Manage customer interactions efficiently across various processes such as FKBO, Berger, PhonePe, Acer, and more. - Deliver excellent customer service in English and additional languages as required by the process. - Work in rotational shifts, adhering to the scheduled hours and rotational offs. -...


  • Bengaluru, Karnataka, India Shariden Pvt Ltd Full time

    1)Should be flexible working for Sales and Customer support. 2)Should be flexible in working for inbound and outbound calls. 3) Good Communication skills. 4)Should achieve the set target. 5)Should be a Team player. 6)Take complete responsibility of the tasks given. Pay: ₹15,000.00 - ₹20,000.00 per month Schedule: - Day shift - Rotational...


  • Bengaluru, Karnataka, India Genius Consultants Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    SKF INDIA LIMITEDSTANDARDISED JOB DESCRIPTIONJOB TITLE : Customer Experience ExecutiveREPORTS TO : Manager Customer ServiceA) KEY PURPOSE OF THE JOBTo ensure customer centric approach by engagement with Customers (OEMs) and to be responsible for achieving customer satisfaction.Proactively meet customer expectations around "Order Management & Fulfillment",...