Customer Experience Executive
5 days ago
Management Level
I
**Customer Experience Executive**:
**Team**: CEC - UK **Reports to**:Team Leader
**Role**:
To assist shareholders buying and selling shares in accordance with predetermined procedures and service standards under appropriate guidance and direction. Also supporting customer queries.
**Business Function**:
EQ India Operations team work closely with the EQ Group functions across UK, US and Amsterdam to provide operations support to Shareholder Solutions, Pensions Solutions, Investment Services, Employee Benefit Solutions, KYC Operations, Customer Experience Centre, Reconciliations, and Innovation. This service is delivered from our offices in India based out of Chennai and Bangalore.
**Core Duties and Responsibilities**:
- Answer inbound calls from Shareholders and assist them to buy or sell shares within the agreed service standards.
- Respond to basic queries referring to senior colleagues where appropriate.Contribute to the completion of the team
- 's workload.
- Improve own skills as knowledge within the operational team taking opportunities to identify area for improvement to processes and service.
- Undertake duties at a similar level as required.Ensure compliance with Equiniti
- 's procedures, standards and reporting requirements, together with all relevant regulatory and statutory requirements, where appropriate implementing actions to protect our business at all times.Always to undertake the duties of this role in accordance with the requirements of the company
- 's Regulators.Complete work within the security arrangements of Equiniti.
- Any deliberate contravention of these procedures may lead to disciplinary procedure.
- Ensure that all work is undertaken within the quality system.
- Ensure that work and ethics comply with all security arrangements both physical and information.
- Your breaks will be scheduled and you are expected to comply with them, to ensure the process is always within Service Level Agreements.
- You will be following the respective UK business holiday calendar.
**Competencies and Experience**:
- Excellent communication skills; Strong phone and verbal communication skills along with active listening
- Proven experience in a customer support role
- Meeting targets for accuracy, quality, volume and agreed service levels
- Familiarity with CRM systems and practicesBasic understanding of data protection principles and knowledge in AML
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- Adherence to procedures and regulations.
- Demonstrate willingness to contribute to team beyond own immediate tasks
**Benefits**:
- Being a permanent member of the team at EQ you will be rewarded by our company benefits, these are just a few of what is on offer:3 days of additional leaves on & above statutory requirement along with 2 days of voluntary leaves to pursue the CSR initiatives
- Business related certification expense reimbursement
- Comprehensive Medical Assurance coverage for dependents & Parents
- Cab transport for staff working in UK & US shift
- Accidental & Life cover 3 times of concerned CTC
-
Customer Care Executive
5 days ago
Bengaluru, India Customer Care Executive Full timeManaging incoming calls and customer service inquiries - Provide information about products and services, take/cancel orders, and record details of complaints - Keep records of customer interactions and transactions, details of enquiries, complaints, and comments, as well as actions taken - Follow up to ensure that appropriate actions are taken on customer...
-
Executive-customer Experience
1 day ago
Bengaluru, Karnataka, India Motherhood Maternity Hospital Full time**Project Planning and Execution**: You are responsible for planning and executing guest service projects, such as organizing events, managing special requests, and coordinating VIP visits, to enhance the overall patient experience. - **Problem-Solving and Decision-Making**: Your role involves resolving guest concerns, addressing complaints, and making...
-
Customer Care Executive
4 weeks ago
Bengaluru, India 247 Customer Private Limited Full timeJob Description ? Join the Team at [24]7.ai as a Customer Care Executive! Location: Bengaluru, India Shift: Night Shifts (US/Australian) Work Mode: Work from Office ? Role Overview: - Position: Customer Care Executive - Responsibilities: - Handle inbound and outbound calls. - Engage with existing and prospective customers to gather information. -...
-
Executive - Customer Experience
2 weeks ago
Bengaluru, Karnataka, India Varthana Full time**Published on** 04-Mar-2025 **Branch** Head Office **Qualifications** Graduation **Experience** 1 Years - 0 Months To 3 Years - 0 Months **Key Requirement for the Position** Bachelor's degree in Business, Marketing, Communications, or a related field. 3-7 years of experience in customer experience, customer success, or related roles. Strong analytical...
-
Executive Customer Experience
2 weeks ago
Bengaluru, Karnataka, India Rentomojo Full timeRESPONSIBILITIES & OWNERSHIP: THINGS THE ROLE CAN'T MISS **Handling customer queries (Outbound calls).** Handling customers queries (Chat support). **Reminding / connecting with customers to collect invoice due amount.** Coordinating with internal departments to priorities resolution of customer. MUST HAVE SKILLS: **Excellent communication skills.** Good...
-
Customer Experience Executive @ Tanishq
5 days ago
Jayanagar, Bengaluru, Karnataka, India SRV RETAIL Full timeTanishq, A TATA Product is a leading jewellery brand. We are recruiting Customer Exeperience Executive in order to promote Tanishq in the following catchments: 1) Jayanagar 2) Malleshwaram **Responsibilities**: - Visit apartment communities and offices and obtain appointments to explain our Tanishq Jewelry - Conduct in-store activities such as painting...
-
Customer Experience Executive
3 days ago
Bengaluru, Karnataka, India Shariden Pvt Ltd Full time1)Should be flexible working for Sales and Customer support. 2)Should be flexible in working for inbound and outbound calls. 3) Good Communication skills. 4)Should achieve the set target. 5)Should be a Team player. 6)Take complete responsibility of the tasks given. Pay: ₹15,000.00 - ₹20,000.00 per month Schedule: - Day shift - Rotational...
-
Customer Experience Executive
4 days ago
Bengaluru, Karnataka, India Genius Consultants Full time ₹ 1,20,000 - ₹ 1,80,000 per yearSKF INDIA LIMITEDSTANDARDISED JOB DESCRIPTIONJOB TITLE : Customer Experience ExecutiveREPORTS TO : Manager Customer ServiceA) KEY PURPOSE OF THE JOBTo ensure customer centric approach by engagement with Customers (OEMs) and to be responsible for achieving customer satisfaction.Proactively meet customer expectations around "Order Management & Fulfillment",...
-
Customer Experience Executive
3 days ago
Bengaluru, India Tailor and Circus Full timeWe are seeking a passionate and customer-oriented individual to join our innerwear fashion company as a Customer Experience Executive. In this role, you will play a crucial part in ensuring exceptional customer experiences, helping customers with inquiries, providing product information, and resolving issues. If you have excellent communication skills, are a...
-
Customer Support Executive
4 weeks ago
Bengaluru, India 247 Customer Private Limited Full timeJob Description Are you ready to kickstart your career in an International Voice Process Join us and take the opportunity to work with global customers from the U.S., UK, Canada, and Australia! ? About the Role: You’ll handle customer calls, provide product/service support, and offer technical solutions to resolve their queries. ✨ What We’re...