Customer Relation Executive

13 hours ago


Mira Road Thane, India Mahindra First Choice Wheels Ltd Full time

Role / Title: Customer Relation Executive

Reporting to: Team Leader

Department: Call Center Location: Mira Road

KEY OBJECTIVE OF THE JOB: Customer Relation Executive will be responsible to help customers with complaints and questions, give customers information about products and services, take orders, and process returns. MAJOR DELIVERABLES: - Respond to customer queries and customer concern - Provide support for data collection to enable Recovery of the account for end user. - Maintain a deep understanding of client process and policies - Reproduce customer issues and escalate product bugs - Provide excellent customer service to our customers - You should be responsible to exhibit capacity for critical thinking and analysis. - Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment - Should be fluent in language spoken and in making out-bound calls. - Should be able to achieve monthly/quarterly targets. Role Specifications Educational Qualification: 12th and above Years and type of experience: Fresher to 2 years Excellent communication skills (English & Hindi) & other language will be an added Advantage Technical Competencies: Ms. Office Behavioral Competencies: - Result oriented - Customer-oriented attitude. - Problem-solving skills. - Knowledge of company products and services. - Should focus on customer retention and satisfaction. Languages: English/Hindi/ Regional

**Job Type**: Temporary
Contract length: 12 months

**Salary**: ₹250,000.00 - ₹300,000.00 per year

**Benefits**:

- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Morning shift

Ability to commute/relocate:

- Mira Road, Thane, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 2 years (preferred)

Work Location: In person



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