Customer Relation Executive

2 days ago

Strand Road Kolkata West Bengal, India SK Weldedmesh Pvt.Ltd. Full time

**Pay**: ₹15,000.00 - ₹20,000.00 per month

**Job description**:
**Job Title: Customer Relations Executive**

Location: Kolkata
Experience: 1-3 Years’

**Salary**: ₹15,000 - ₹20,000 per month
Qualification: Bachelor’s degree in Business Administration, Commerce or a related field.

**Job Summary**:
**Key Responsibilities**:

- Contact clients for follow-ups on pending orders, overdue payments, and account-related queries.
- Coordinate with internal teams (Sales, Accounts, and Logistics) to resolve customer issues and provide accurate updates.
- Maintain and update records of customer interactions, transactions, and discussions.
- Send reminders and notifications regarding due payments and order status.
- Address customer complaints and escalate complex issues to the appropriate department.
- Assist in processing orders, invoices, and payment confirmations.
- Ensure customer satisfaction by providing timely and professional responses.
- Build strong relationships with clients to enhance customer retention and loyalty.
- Identify opportunities to improve customer service processes and recommend solutions.

**Required Skills**:

- Bachelor's degree in Business Administration, Commerce, or a related field.
- 1-3 years of experience in customer service, sales coordination, or accounts receivable roles.
- Strong communication and interpersonal skills.
- Excellent problem-solving abilities and attention to detail.
- Ability to manage multiple client accounts and prioritize tasks efficiently.
- Proficiency in MS Office (Excel, Word, Outlook) and CRM software.
- Knowledge of invoicing, payment follow-ups, and sales support operations is a plus.
- Ability to work independently as well as in a team.

**Benefits**:

- Competitive salary
- Opportunity to work with innovative tools and real-time data
- Growth opportunities within the company
- Supportive and collaborative work environment

***

**Benefits**:

- Cell phone reimbursement
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

**Schedule**:

- Day shift

**Supplemental Pay**:

- Yearly bonus

**Work Location: In person**

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

**Education**:

- Bachelor's (required)

**Experience**:

- Customer relationship management: 2 years (required)

**Language**:

- English (required)

Work Location: In person

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