Customer Support Representative

2 hours ago

Kandivali West Mumbai Maharashtra, India Nobtech Enterprise Full time

Job Title: Customer Support Representative Customer Support Representative **(Only Female) - Must know Odia language** - Insurance Follow-up, PV & Portal Handling

Location: Kandivali West

Department: Projects

Reports To: Senior Project Executive

Employment Type: Full-time

Job Summary:
Key Responsibilities:
Handle customer calls, queries, and service requests promptly and professionally.

Follow up with insurance companies, customers, and internal teams regarding claim status, policy renewals, and related documentation.

Manage PV (Physical Verification) calls/activities to validate and confirm details with customers.

Operate and update company/customer portals for service requests, claims, and follow-ups.

Maintain accurate records of customer interactions and transactions in CRM/portals.

Coordinate with internal teams to resolve escalations and ensure customer satisfaction.

Generate daily/weekly MIS reports related to follow-ups, portal activity, and pending cases.

Educate customers on portal usage and provide necessary guidance.

Ensure adherence to company policies, compliance guidelines, and service standards.

Key Skills & Competencies:
Strong verbal and written communication (Hindi, English; regional language preferred).

Good knowledge of insurance processes (claims, renewals, follow-ups).

Experience in PV (physical verification) and customer interaction.

Familiarity with online portals/CRM systems.

Excellent follow-up, problem-solving, and coordination skills.

Ability to handle pressure and multitask.

Qualifications & Experience:
Graduate with relevant experience in insurance, customer support, or coordination.

1-3 years of experience in customer service, preferably in insurance or financial services.

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Provident Fund

Work Location: In person

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