Customer Service Representative only

3 days ago

Kandivali West Mumbai Maharashtra, India Nobtech Enterprise Full time ₹ 2,50,000 - ₹ 3,50,000 per year

Job Title: Customer Support Representative ( Only females)

Languages: Marathi, Hindi, and English (fluency in Marathi is mandatory)

Location: Kandivali West, Mumbai

Department: Projects / Dealer Support

Reports To: Senior Project Executive / Project Manager

Employment Type: Full-time

Job Summary:

We are looking for an enthusiastic and service-oriented Customer Support Representative to handle dealer coordination and support activities for our Maharashtra Project. The ideal candidate will manage dealer communication, follow up on orders and documentation, resolve queries, and ensure smooth coordination between the internal team and dealers.

Key Responsibilities:

Handle day-to-day communication and follow-ups with dealers across Maharashtra.

Coordinate with internal departments such as Sales, Dispatch, and Accounts for order status and issue resolution.

Maintain and update dealer data, order details, and documentation in the system.

Manage queries related to pricing, delivery schedules, and product details.

Support the project team in dealer onboarding, documentation, and verification processes.

Prepare daily and weekly reports on dealer activities and pending issues.

Ensure timely and professional communication with all stakeholders.

Assist in post-sale support and feedback collection from dealers.

Requirements:

Education: Graduate (Any discipline)

Experience: 1–3 years in customer support, dealer coordination, or project handling (preferably in manufacturing or trading industry)

Languages: Marathi, Hindi, and English (fluency in Marathi is mandatory)

Computer Skills: MS Office, Excel, and email communication

Key Skills:

Excellent communication and interpersonal skills

Strong follow-up and coordination ability

Detail-oriented and organized

Ability to multitask and manage dealer relationships effectively

Job Type: Full-time

Pay: ₹20, ₹25,000.00 per month

Benefits:

  • Provident Fund

Work Location: In person

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