Customer Care Executive

2 weeks ago

Ahmedabad, India PCB Power Market Full time

**Position: Technical Sales Support/Customer Support/Customer Care**

**Qualification Required** : - Any UG Graduation ( Electronics & Communication / Electrical / Electronic degree is a Plus )

**Position** **:Technical Sales Support**

**Experience**: 0-3 yrs

**Location**:

- Ahmedabad

**Department**:

- Sales & Marketing

**Responsibilities**:

- Provide Pre-sales technical assistance, services and products education.
- Work on sales support services and provide technical and commercial back up as required.
- Support marketing activities by attending trade shows, conferences and other marketing events.
- Generate and process new sales leads, inquiries and purchase orders as necessary.
- Follow up with customers to make sure that they are satisfied with a particular product or service.
- Experts attention to detail, as customers may have the same problems; reports the problems as necessary.
- Deal with any customer complaints and resolves the issue as necessary
- Persuade customers that a product or service best satisfies their needs in terms of quality, price and delivery
- Provides hands on support of customer care initiatives such as automated provisioning, online billing, order tracking and detailed account management
- Solicit cross-selling and up-selling opportunities within the customer care experience.
- Take the extra mile to engage the customer

**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹17,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Fixed shift
- Morning shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

**Speak with the employer**
+91 6358858274

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