Customer Care Executive

2 days ago

Ahmedabad, India Zyapaar Full time

**Job Summary**:
We're looking for a highly motivated and results-driven Customer Care Executive to help our customers when they use our products and services.

Responsibilities of a Customer Care Executive include answering customer questions, recommending solutions, and guiding them about registration, features and functionalities. To be successful in this role, you must be an excellent communicator who can gain the trust of our clients. You should also be knowledgeable about help desk software.

Ultimately, you will help establish our reputation as a company that offers excellent customer support during procedures.

**Responsibilities**:

- Call existing customers of Zyapaar and explain the benefits of our products and services
- Achieve daily and monthly call targets
- Build and maintain relationships with customers
- Keep accurate records of customer interactions and transactions
- Handle customer complaints and resolve issues in a timely and professional manner
- Provide feedback and suggestions to management on ways to improve customer satisfaction

**Requirements**:

- Excellent communication and interpersonal skills
- Ability to handle customer complaints and resolve issues effectively
- Good organizational and time management skills
- Ability to work independently and as part of a team
- Basic computer skills, including knowledge of CRM software

**Salary**: Up to ₹20,000.00 per month

**Benefits**:

- Flexible schedule
- Health insurance

Schedule:

- Day shift

Ability to commute/relocate:

- Muslim Society, Navrangpura, Ahmedabad - 380009, Gujarat: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Language**:

- Hindi (required)
- English (required)

**Speak with the employer**
+91 6352615690

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