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Customer Success Associate

2 weeks ago

Bengaluru Karnataka, India BHIVE Workspace Full time

BHIVE Workspace
Bangalore
Referral Category: Category 5
1 - 3 years
Bachelor’s degree in Business Administration, Marketing, Communications, Hospitality, or a related field.

**Qualifications And Skills**
- Must have strong customer relationship management skills with proven ability to build sustainable relationships. (Mandatory skill)
- Demonstrated ability in customer engagement to ensure that customer needs are met, fostering satisfaction and loyalty. (Mandatory skill)
- Experience with onboarding processes to ensure a smooth transition and positive experience from the start. (Mandatory skill)
- Proficient in using CRM software for managing customer data and interactions effectively.
- Excellent conflict resolution skills to address and solve customer issues quickly and effectively.
- Strong capability in upselling and cross-selling to maximize customer value and company profitability.
- Empathy and active listening skills to understand and address customer concerns and expectations.
- Ability to work collaboratively in a team environment while maintaining accountability for individual contributions.

**Roles And Responsibilities**
- Act as the primary contact for customer concerns, working to resolve issues promptly and effectively.
- Facilitate the onboarding process for new clients, ensuring they have a seamless introduction to BHIVE Workspace solutions.
- Engage with customers regularly to understand their needs and provide appropriate solutions and support.
- Maintain up-to-date records of customer interactions using CRM software, ensuring data accuracy and confidentiality.
- Develop strategies to enhance customer engagement and satisfaction while identifying opportunities for upselling and cross-selling.
- Collaborate with the sales and marketing teams to enhance customer experiences and deliver consistent company messaging.
- Analyze customer feedback and offer insights to the team for continuous improvement of services and offerings.
- Organize and participate in community events and activities to strengthen customer relationships and foster community engagement.