Customer Success Associate

16 hours ago

Thalaghattapura Bengaluru Karnataka, India Lumos Learning Full time

**Role Overview**:
As a Customer Success Associate at Lumos Learning, you will serve as the key point of contact between our customers and internal teams. Your primary responsibility will be to support customers throughout their journey—from onboarding to renewal—ensuring their goals are understood and met effectively. By actively listening to customer needs and coordinating with relevant departments, you will help deliver a seamless and positive experience that promotes long-term satisfaction and engagement.

**Key Responsibilities**:

- Facilitate smooth onboarding and training to ensure customers are set up for success from the start.
- Build strong customer relationships through ongoing engagement and timely support.
- Proactively monitor customer usage and account health to identify and address potential issues before they impact the user experience.
- Collaborate with internal teams to resolve customer concerns and implement feedback-driven improvements.
- Drive customer renewals by demonstrating value, maintaining regular touchpoints, and ensuring goal alignment.
- Conduct periodic reviews and audits to track satisfaction, encourage product adoption, and uncover growth opportunities.
- Analyze customer behavior and engagement data to inform strategies that enhance overall satisfaction and retention.

**Required Qualifications**:

- Bachelor’s degree (BE or equivalent).
- Up to 1 year of experience in business development or related field (Freshers can apply).
- Good written and spoken English skills.
- Basic analytical skills and interest in market research.
- Comfortable using MS Office and Google Workspace tools.
- Experience with tools like HubSpot or Salesforce is a plus.
- Self-motivated, detail-oriented, and enjoys working with a team.

**Why Lumos Learning?**:

- Make a real difference: Witness your work empower students to achieve academic success.
- Be part of a passionate team: Collaborate with a dedicated group in the EdTech and K-12 Education industry.
- Work on cutting-edge solutions: Help shape the future of learning with innovative, AI-powered products.
- Competitive salary and benefits package: We offer a comprehensive package to support your career and well-being.
- Grow and develop your career: Gain valuable expertise in the EdTech and K-12 Education industry in the U.S. and advance your skillset in a fast-paced environment.
- Be recognized: We celebrate achievements and reward outstanding contributions with our unique profit sharing program.
- Thrive in a positive and supportive culture: We foster a collaborative environment where innovation is encouraged.

**About Lumos Learning**:
Lumos Learning is a passionate leader in personalized learning solutions, dedicated to empowering K-12 students to achieve their full potential. Since 2007, we've grown to become the #1 state test preparation solution provider in the U.S., working with over 71 K schools and reaching over 1.5 million students.

**Our Mission**:
To be there when a learner needs that extra help. We're setting a new standard in providing high-quality content, assessments, and empathetic programs, designed for real-life impact. Lumos Learning offers a comprehensive suite of research-backed programs, including test preparation, reading, writing, and more. These programs are meticulously designed to help students conquer standardized assessments and set them on the path to academic success.

**Job Types**: Full-time, Internship

Pay: ₹400,000.00 - ₹600,000.00 per year

Work Location: In person

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