Customer Success Associate

3 weeks ago

Bengaluru, India Benki Brewing Tools Full time

Job Description

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This full-time on-site role is for a Customer Success Associate at Benki Brewing Tools in Bengaluru. As a Customer Success Associate, you will be responsible for customer engagement, support, satisfaction, and retention. Your day-to-day tasks will involve providing excellent customer service, addressing customer inquiries and concerns, ensuring customer satisfaction, and actively contributing to customer retention efforts.

Key Responsibilities:

  • Present, promote and sell products/services using solid arguments to existing and prospective customers.
  • Perform cost-benefit and needs analysis of existing/potential customers to meet their needs.
  • Establish, develop and maintain positive business and customer relationships.
  • Reach out to customer leads through cold calling.
  • Expedite the resolution of customer problems and complaints to maximize satisfaction.
  • Achieve agreed upon sales targets and outcomes within schedule.
  • Coordinate sales effort with team members and other departments.
  • Analyse the territory / market's potential, track sales and status report.
  • Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
  • Keep abreast of best practices and promotional trends.
  • Continuously improve through feedback.
  • Location - Bengaluru, Karnataka.

Qualifications

  • Customer engagement, support, satisfaction, and retention skills
  • Analytical skills to assess customer needs and provide relevant solutions
  • Excellent communication and interpersonal skills
  • Problem-solving and decision-making abilities
  • Attention to detail and organizational skills
  • Ability to work well in a team and collaborate effectively
  • Prior experience in customer service or related field
  • A passion for coffee and knowledge of specialty coffee brewing is a plus

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