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Customer Success Associate
2 weeks ago
Job Description:
Role: Customer Success Associate (Job + PGDM Program)
Location: Remote
Salary: ₹4 LPA-6 LPA (Including PF and PGDM monthly fees of INR 6,666)
Eligibility Criteria:
• This role is only for graduates, post graduate candidates shouldn't apply
• You should have exceptional spoken and written English communication
• You will be doing PGDM along with this job role, this is mandatory and non negotiable
About the Job:
We are in search of proactive and communicative candidates who are passionate about our products and the clients we serve. The Customer Success Associate at Springworks will act as a point of contact for our clients, responsible for managing and growing the company's relationships with them. By developing long-lasting, mutually beneficial connections, you will strive to find the products that best fit each client's individual needs.
Key Responsibilities:
- Develop and maintain strong relationships with key clients.
- Act as the primary point of contact for assigned accounts, addressing issues or concerns and providing timely, effective solutions.
- Collaborate with sales, marketing, and product teams to develop account strategies that drive revenue growth and customer retention.
- Understand the client's business and industry to identify opportunities for growth.
- Ensure the timely resolution of client concerns and issues.
- Attend industry events, conferences, and networking opportunities to build relationships and promote our products and services.
Requirements:
- Graduates with interest and knowledge in key customer success/account management duties.
- Proven knowledge in customer-facing account management in a B2B environment.
- Ability to build and maintain strong relationships with clients, understanding their needs and providing tailored solutions.
- Experience in upselling, cross-selling, and renewals.
- Strong communication, negotiation, presentation, and interpersonal skills.
- Ability to work independently and collaboratively in a team environment.
- Proficiency in Microsoft Office and CRM software like Zoho.
Benefits:
- Remote work setup: ₹15,000 for furniture and headphones, plus an annual addition of ₹2,500.
- Health scheme that covers physical, mental, and social well-being.
- Learning and growth opportunities through e-learning and additional courses.
- 30 annual paid leave days to relax and recharge.
- Company outings and celebrations to bond and have fun.
- Workation reimbursements to support working while traveling.
- Freedom and flexibility of asynchronous communication.
Please feel free to share your resume
