
Associate, Customer Success
7 days ago
Position : Customer Support Associate
Experience : 1 - 2 Years
Location : Bengaluru (On-Site)
About Us
Unacademy is Indias largest learning platform, committed to making quality education accessible to all. With a learner-first approach, we aim to deliver seamless support across all touchpoints. We are looking for a Customer Support Associate to be the face of our learner experience and help resolve queries with empathy and speed.
Role Overview
As a Customer Support Associate, you will be responsible for handling learner queries via chat, email, and calls. You will ensure accurate, helpful, and timely responses while contributing to overall learner satisfaction and trust.
Key Responsibilities
Respond to learner queries and complaints via chat, email, and occasionally voice support.
Ensure timely resolution while maintaining empathy and professionalism.
Follow internal SOPs and escalation protocols.
Coordinate with internal teams (Product, Content, Category) to resolve complex queries.
Maintain accurate records of all interactions in the CRM.
Highlight recurring issues or feedback to team leads for process improvement.
What We're Looking For
1 to 2 years of experience in a support or customer-facing role. Freshers with strong communication skills are welcome.
Excellent written and verbal communication in English (knowledge of Hindi/Tamil/Telugu is a plus).
Ability to multitask, stay calm under pressure, and work in a fast-paced environment.
Familiarity with tools like Freshdesk, Zendesk, or any ticketing system is an advantage.
A learner-first, problem-solving mindset.
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