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Customer Success Associate
2 weeks ago
Job Description
Job Role: Customer Success Executive
Location: Whitefield, Bengaluru, Karnataka (On-site)
Working Days: 5 Days (Rotational Shift)
Compensation: ₹5,00,000 – ₹7,00,000 per annum(Depends on experience)
(Compensation includes PF, PGDM monthly fees of ₹6,666, and 10% variable of total pay)
Eligibility Criteria
- This role is only for graduates (Postgraduates should not apply).
- You must have exceptional spoken and written English communication skills.
- Pursuing a PGDM along with this job is mandatory and non-negotiable.
Why join us?
In the past year, our team has undergone significant expansion, doubling in size and achieving a
remarkable tenfold increase in numbers. Joining us means stepping into an environment where you
can engage with CXOs who are shaping the next Google or Facebook, becoming their trusted
advisor.
About the role:
Having found exceptional product/market fit, we're in the midst of transitioning from 'start-up' to
'scale-up', and looking for customer success champions who can help us deliver the best ever
experience to our users.
We're looking for outstanding Customer Success Executives, who have consistently delivered high
customer satisfaction, and thrive in taking full ownership of delivering delight to our customers. You
should understand the importance of customer success and take pride in going over and beyond to
help the customers. You should put your customer first and should be passionate about helping
people. You should have an ability to think on your feet to come up with creative solutions for
customer issues.
We don't pretend that it'll be easy - joining a company and embarking on the scale-up phase is an
amazing challenge, pushing well beyond the boundaries of natural growth cycles. You'll move quicker
than feels comfortable, and be brilliant at continually re-prioritizing what must get done to keep Plum
growing month over month at the pace of the fastest growing SaaS companies in history.
Your charter would include:
- Help employees and employers use their health insurance and health benefits in the most seamless way possible
- Develop a deep level of understanding and knowledge of the entire product, systems and processes
- Address queries regarding the product and service in a timely and accurate way via phone, email or chat
- Develop and implement processes on support
- Meet response time for queries in support
- Coordinate with insurance partners for resolution/clarifications if needed
- Interact with internal and external teams to ensure quick resolution of customer issues
- Drive 100% customer retention by delivering extraordinary experience
The ideal candidate:
- Great command of English (both oral and written)
- Comfortable using modern tools like Intercom, Slack, Freshworks, Google Suite and Hubspot
Please feel free to share your resume
