Customer Success Associate

2 weeks ago

Bengaluru, Karnataka, India Skill Veda Full time ₹ 5,00,000 - ₹ 7,00,000 per year

Job Description

Job Role: Customer Success Executive

Location: Whitefield, Bengaluru, Karnataka (On-site)

Working Days: 5 Days (Rotational Shift)

Compensation: ₹5,00,000 – ₹7,00,000 per annum(Depends on experience)

(Compensation includes PF, PGDM monthly fees of ₹6,666, and 10% variable of total pay)

Eligibility Criteria

  • This role is only for graduates (Postgraduates should not apply).
  • You must have exceptional spoken and written English communication skills.
  • Pursuing a PGDM along with this job is mandatory and non-negotiable.

Why join us?

In the past year, our team has undergone significant expansion, doubling in size and achieving a

remarkable tenfold increase in numbers. Joining us means stepping into an environment where you

can engage with CXOs who are shaping the next Google or Facebook, becoming their trusted

advisor.

About the role:

Having found exceptional product/market fit, we're in the midst of transitioning from 'start-up' to

'scale-up', and looking for customer success champions who can help us deliver the best ever

experience to our users.

We're looking for outstanding Customer Success Executives, who have consistently delivered high

customer satisfaction, and thrive in taking full ownership of delivering delight to our customers. You

should understand the importance of customer success and take pride in going over and beyond to

help the customers. You should put your customer first and should be passionate about helping

people. You should have an ability to think on your feet to come up with creative solutions for

customer issues.

We don't pretend that it'll be easy - joining a company and embarking on the scale-up phase is an

amazing challenge, pushing well beyond the boundaries of natural growth cycles. You'll move quicker

than feels comfortable, and be brilliant at continually re-prioritizing what must get done to keep Plum

growing month over month at the pace of the fastest growing SaaS companies in history.

Your charter would include:

  • Help employees and employers use their health insurance and health benefits in the most seamless way possible
  • Develop a deep level of understanding and knowledge of the entire product, systems and processes
  • Address queries regarding the product and service in a timely and accurate way via phone, email or chat
  • Develop and implement processes on support
  • Meet response time for queries in support
  • Coordinate with insurance partners for resolution/clarifications if needed
  • Interact with internal and external teams to ensure quick resolution of customer issues
  • Drive 100% customer retention by delivering extraordinary experience

The ideal candidate:

  • Great command of English (both oral and written)
  • Comfortable using modern tools like Intercom, Slack, Freshworks, Google Suite and Hubspot

Please feel free to share your resume

  • Customer Success Associate Manager

    4 days ago

    Bengaluru, Karnataka, India SpringPeople Software Private Limited Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job Description Customer Success Associate Manager / Manager / Senior Manager As part of our Customer Success team, youll ensure customer satisfaction, retention, and long-term success. The role focuses on driving client outcomes through effective onboarding, engagement, and continuous value realization.Roles and ResponsibilitiesBuild strong, trusted...

  • Associate - Customer Success

    1 hour ago

    Bengaluru, Karnataka, India ANSR Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Position: Executive - Customer SuccessAbout the RoleWe're looking for a proactive Associate Customer Success Manager to champion customer satisfaction, retention, and growth for our SaaS product suite. This role is pivotal in customer onboarding, relationship management, and product advocacy.Key Responsibilities• Manage the setup and delivery for ANSR's...

  • Customer Success Associate

    1 week ago

    Bengaluru, Karnataka, India Coffer Internet Services Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Job Title: Customer Success AssociateDepartment: Customer SuccessLocation: Bangalore (with 20% time travel across India for client visit)Employment Type: Full-TimeAbout the Role:We are looking for a proactive and customer-focused Customer Success Manager/Associate to join our growing team. The ideal candidate will be responsible for ensuring successful...

  • Associate Customer Success Manager

    2 weeks ago

    Bengaluru, Karnataka, India Sitetracker Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    The OpportunityThis position exists to ensure customer satisfaction and deliver fantastic outcomes without relying on high-touch interactions.  As an Associate Customer Success Manager , you will help ensure end-user adoption of the Sitetracker platform whilst striving to demonstrate the value Sitetracker brings our customers.  You will help Sitetracker...

  • Customer Success Associate

    5 hours ago

    Bengaluru, Karnataka, India Essvee Services Full time ₹ 7,20,000 - ₹ 10,80,000 per year

    Profile: Customer Success Associate (Inhouse Sales Executive) | Location: Bangalore | Experience: 2-3 years | Salary: 20-30k | Contact: Ritu WhatsApp or Call)Note: If you want your CV shortlisted, Copy, Paste and fill out the below form for a better response.Job Apply Link: Location: Bengaluru Department: Sales and Operations Experience: 2-3 years Budget:...

  • Associate Customer Success Manager

    2 weeks ago

    Bengaluru, Karnataka, India Sitetracker Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    The OpportunityThis position exists to ensure customer satisfaction and deliver fantastic outcomes without relying on high-touch interactions. As an Associate Customer Success Manager , you will help ensure end-user adoption of the Sitetracker platform whilst striving to demonstrate the value Sitetracker brings our customers. You will help Sitetracker...

  • Customer Success Associate

    2 weeks ago

    Bengaluru, Karnataka, India Upswing Financial Technologies Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    AtUpswing Financial Technologies, we are building the rails for open banking in India, powering seamless financial products for millions — right inside the apps they already love.We are a passionate and self-driven team of thinkers working to connect the traditional financial sector with financial innovators through a simple and powerful...

  • Associate, Customer Success

    1 week ago

    Bengaluru, Karnataka, India Unacademy Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Position : Customer Support AssociateExperience : 1 - 2 YearsLocation : Bengaluru (On-Site)About Us Unacademy is Indias largest learning platform, committed to making quality education accessible to all. With a learner-first approach, we aim to deliver seamless support across all touchpoints. We are looking for a Customer Support Associate to be the face...

  • Customer Success Associate – Escalations

    1 week ago

    Bengaluru, Karnataka, India Even Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    As aCustomer Success Associate – Escalations, you will play a critical role in resolving complex and unforeseen customer issues across their lifecycle. From handling sensitive insurance claim disputes to addressing policy-related queries and managing unexpected escalations, your ability to respond with empathy, professionalism, and strong problem-solving...

  • Associate - Customer Success (US)

    1 week ago

    Bengaluru, Karnataka, India, Karnataka UrbanPiper Full time

    Associate - Customer Success (US)Bangalore About UrbanPiper: UrbanPiper is a B2B SaaS platform helping restaurants in digital transformation. With our offering restaurants can manage/automate their online presence be it on their own websites/apps or any of the leading food delivery platforms — Zomato, Swiggy, UberEats, Deliveroo, Talabat, HungerStation,...