Customer Success Associate

4 days ago

Bengaluru, India Skill Veda Full time

Job Description:

Role: Customer Success Associate (Job + PGDM Program)

Location: Remote

Salary: ₹4 LPA-6 LPA (Including PF and PGDM monthly fees of INR 6,666)

Eligibility Criteria:


• This role is only for graduates, post graduate candidates shouldn't apply


• You should have exceptional spoken and written English communication


• You will be doing PGDM along with this job role, this is mandatory and non negotiable

About the Job:

We are in search of proactive and communicative candidates who are passionate about our products and the clients we serve. The Customer Success Associate at Springworks will act as a point of contact for our clients, responsible for managing and growing the company's relationships with them. By developing long-lasting, mutually beneficial connections, you will strive to find the products that best fit each client's individual needs.

Key Responsibilities:

  • Develop and maintain strong relationships with key clients.
  • Act as the primary point of contact for assigned accounts, addressing issues or concerns and providing timely, effective solutions.
  • Collaborate with sales, marketing, and product teams to develop account strategies that drive revenue growth and customer retention.
  • Understand the client's business and industry to identify opportunities for growth.
  • Ensure the timely resolution of client concerns and issues.
  • Attend industry events, conferences, and networking opportunities to build relationships and promote our products and services.

Requirements:

  • Graduates with interest and knowledge in key customer success/account management duties.
  • Proven knowledge in customer-facing account management in a B2B environment.
  • Ability to build and maintain strong relationships with clients, understanding their needs and providing tailored solutions.
  • Experience in upselling, cross-selling, and renewals.
  • Strong communication, negotiation, presentation, and interpersonal skills.
  • Ability to work independently and collaboratively in a team environment.
  • Proficiency in Microsoft Office and CRM software like Zoho.

Benefits:

  • Remote work setup: ₹15,000 for furniture and headphones, plus an annual addition of ₹2,500.
  • Health scheme that covers physical, mental, and social well-being.
  • Learning and growth opportunities through e-learning and additional courses.
  • 30 annual paid leave days to relax and recharge.
  • Company outings and celebrations to bond and have fun.
  • Workation reimbursements to support working while traveling.
  • Freedom and flexibility of asynchronous communication.

Please feel free to share your resume

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