Customer Support Associate

2 weeks ago


Edapally Kochi Kerala, India The Sleep Company Full time

**Key Responsibilities**:

- Greet walk-in customers and build strong customer relationships.
- Understand customer needs, explain product features, and recommend suitable solutions.
- Drive sales conversion through excellent product knowledge and consultative selling.
- Handle customer queries, manage objections, and ensure high levels of customer satisfaction.
- Manage in-store displays, stock upkeep, and ensure the store is customer-ready at all times.
- Follow up with customers on inquiries, quotations, and post-sale services.
- Capture customer data accurately in the CRM for follow-ups and relationship management.
- Achieve sales targets and contribute to store performance.
- Graduate in any discipline.
- 1-3 years experience in premium retail, furniture, mattress, or consumer durables is preferred.
- Strong communication and interpersonal skills.
- Customer-focused attitude with a consultative approach to sales.
- Fluency in English and local language.
- Positive attitude and willingness to learn.

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Language**:

- English (required)

Work Location: In person

**Speak with the employer**
+91 9768821892



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