
Service Coordinator
2 weeks ago
Plastic Manufacturing Company Hiring For
**Position: Service Co-ordinator**
**Qualification**: Diploma
**Experience ** :2 to5yrs
**Salary ** : 15K - 30K
**Location**: Asangaon, Shahapur
**Gender**: Female/ Male
**No. of Position**: 4Nos
Manage large amounts of incoming phone calls.
Identify and assess customers’ needs to achieve satisfaction/customer use specific feature.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid and complete information by using the right methods/tools.
Meet personal/customer service team sales targets and call handling quotas.
Keep records of customer interactions, process, accounts and file documents.
Update our internal databases with information about technical issues and useful discussions with customers and follow up resolved
Monitor customer complaints on social media and reach out to provide assistance.
Share feature requests and effective workarounds with team members.
Inform customers about new features and functionalities.
Gather customer feedback and share with our Product, Sales and Marketing teams.
Assist in training junior Customer Support Representatives.
**Experience**:
- total work: 1 year (preferred)
Work Location: Remote
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