IT Support

7 days ago

Calicut Kerala, India Codelattice Digital Solutions Pvt.Ltd Full time

**Codelattice** is a digital technology solutions provider established in 2009, with operations in eight countries. NASSCOM recently featured us as one of the top 17 inclusive companies in India. In addition, Codelattice is among the top 15 companies in the Clutch’s Leaders Matrix rating for Node.JS and Java development companies in Canada in May 2021.

**Experience : Freshers**
**Work mode: Work from home**

**Job Summary**:
As a **Technical Support Specialist**, you will play a pivotal role in providing technical assistance and support to customers and internal stakeholders. You will be responsible for troubleshooting and resolving technical issues, maintaining documentation, and assisting in the implementation of technical solutions. This role requires strong communication skills, attention to detail, and a passion for problem-solving.

**Responsibilities**:

- **Issue Resolution**: Diagnose and resolve technical hardware and software issues, including but not limited to networking problems, software configuration, and hardware malfunctions. Document troubleshooting steps and resolutions for future reference.
- **Customer Communication**: Communicate technical solutions to customers in a clear and understandable manner, ensuring that they are fully informed and satisfied with the resolution of their issues. Maintain a high level of professionalism and empathy in all customer interactions.
- **Documentation**: Create and maintain documentation related to technical support procedures, troubleshooting guides, and knowledge base articles. Ensure that documentation is accurate, up-to-date, and easily accessible to the support team and customers.
- **Collaboration**:Collaborate with cross-functional teams, including product development, engineering, and quality assurance, to identify and resolve complex technical issues. Provide feedback on product improvements and contribute to the continuous improvement of support processes.
- **Quality Assurance**:Participate in quality assurance activities to ensure the reliability and effectiveness of technical support services. Perform testing and validation of software updates, patches, and new features to identify and prevent potential issues.
- **Training and Development**:Stay updated on industry trends, new technologies, and best practices in technical support. Participate in training sessions and workshops to enhance technical skills and knowledge.

**Qualifications**:

- Bachelor's degree in any field.
- **Hindi Speaking skill mandatory**:

- Previous experience in a technical support role or customer service role is advantageous.
- Strong problem-solving skills and ability to troubleshoot technical issues independently.
- Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
- Proficiency in using help desk software and remote support tools.
- Ability to work collaboratively in a fast-paced environment and prioritize tasks effectively.

**Benefits**:

- Paid sick time
- Provident Fund
- Work from home

Shift:

- Day shift
- Evening shift
- Night shift
- Rotational shift

**Language**:

- English (required)

Work Location: Remote

  • Tele Caller Executive

    2 days ago

    Calicut, Kerala, India SCALEUP IT SOLUTION Full time

    Job Title: Telecaller Benefits: Work from Home / Office Location: Calicut Immediate joiners are preferred **Job Types**: Full-time, Part-time, Permanent Pay: From ₹12,500.00 per month Expected hours: No less than 35 per week **Benefits**: - Flexible schedule - Work from home Schedule: - Day shift - Monday to Friday - Morning shift - Weekend...

  • Telecaller

    2 days ago

    Calicut, Kerala, India SCALEUP IT SOLUTION Full time

    Telecaller is responsible for making inbound or outbound calls to potential or existing customers to promote products or services, gather information, or assist with inquiries. Key Responsibilities: Making Outbound Calls: Contact potential customers or existing clients to promote services/products, set up meetings, or generate sales leads. Handling Inbound...

  • Customer Support Associate

    2 days ago

    Kochi, Kerala, India Global Surf IT Infrastructure Full time

    **Experience - 6 months - 2 years** As a Marketing Support Associate, you will play a key role in supporting the marketing and sales functions by managing customer interactions, maintaining lead records, and generating performance reports. This role demands clear communication, attention to detail, and a proactive mindset to ensure smooth marketing...

  • IT Support Internship

    2 weeks ago

    Technopark, Thiruvananthapuram, Kerala, India Geosys IT Solutions PVT LTD Full time ₹ 2,40,000 per year

    We Are Hiring – Freshers Welcome Geosys IT Solutions Pvt Ltd is looking for enthusiastic Freshers who are eager to kick-start their careers with us. If you are passionate about technology or want to build a strong foundation in corporate operations, we have the right opportunities for youPosition 1: IT Support Engineer TraineeLocation:...

  • Cloud Support Associate Trainee

    7 days ago

    Kochi, Kerala, India F9 INFOTECH IT SOLUTIONS PVT LTD Full time

    **Company description** Established in 2021, F9 welcomes you to a fusion of technology products and services. We partner with wide range of global partners and renowned brands to provide first class products and service to our valuable customers. We are engaged in providing Hospitality software solutions & Various IT Solutions to small, medium and...

  • Wordpress Intern

    2 days ago

    Calicut, India Acodez IT Solutions Full time

    As an intern, you’ll collaborate with our skilled team, gaining hands-on experience in creating and customizing websites using WordPress. Throughout the 3 month program, you’ll learn the latest techniques, best practices, and tools in the industry. This internship serves as an excellent launchpad for your web development career, offering invaluable...

  • Digital Marketing Assistant

    1 week ago

    Puthiyangadi, Calicut, Kerala, India DIGIT US IT SOLUTIONS LLP Full time ₹ 2,40,000 - ₹ 3,60,000 per year

    Job Summary:We are looking for a Digital Marketing Assistant with hands-on experience in SEO, Google Ads, and content writing to support our marketing team in driving traffic, improving online visibility, and generating quality leads.Key Responsibilities:Assist in planning and executing SEO strategies (on-page and off-page optimization).Perform keyword...

  • Artificial Intelligence/Machine Learning Engineer

    4 days ago

    Kerala, India LucidPlus IT Solutions Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    Description : We are looking for a skilled AI/ML Engineer (3-5 years) to join our team at Koratty Infopark, Kerala. The ideal candidate will be hands-on with machine learning and deep learning development, while also capable of guiding junior engineers and leading small projects. You will work on NLP, computer vision, chatbots, and automation...

  • Senior .Net/.Net Core Developer

    3 days ago

    Kerala, India LucidPlus IT Solutions Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Description : Job Overview : We are seeking a Senior .NET / .NET Core Developer (3-8 years) to join our dynamic team at Infopark Thrissur. In this role, you will take ownership of designing, developing, and maintaining scalable business applications while mentoring junior developers and collaborating closely with cross-functional teams. The ideal...

  • Jira Administrator

    6 days ago

    Kerala, India Jobin And Jismi IT Services Full time

    Create, administer, configure JIRA, Jira Service Management projects and other Atlassian products if required. - Provide technical assistance and training in JIRA, Jira Service Management and other tools - Interact with Developers, IT support, and other stakeholders to manage, and support all administrative functions associated with the Atlassian products. -...