Av Support Technician

16 hours ago

Pune Maharashtra, India Total IT Global Full time

_**ABOUT US:

- **_

At Total IT Global, we elevate your digital journey with cutting-edge innovation, to achieve your vision of ‘the enterprise of the future’. We have a comprehensive portfolio of hardware and managed IT services for digital workplaces and data centers. We partner with high growth enterprises to guide them through complex digital transformations with a consultative approach, offering customized solutions and services for all their business needs, across the entire IT asset life cycle.

Constant innovation and service excellence continue to position Total IT Global as a Digital Experience Enabler at the leading edge of innovation.”

We are looking for an AV Support Engineer to provide onsite support for all AV equipment in conference rooms and meeting spaces. This role involves setting up and maintaining video conferencing systems, projectors, microphones, and displays, as well as basic desktop support and ticket management.
- **Key Responsibilities**:_
- **AV Setup & Support**:Set up and configure AV equipment for meetings and video conferences. Troubleshoot and resolve AV issues during live sessions.
- **Video Conferencing**:Manage and support video conferencing systems (Zoom, Teams, etc.), ensuring smooth operation.
- **Equipment Maintenance**:Perform routine checks and maintenance on AV equipment.
- **Desktop Support & Ticket Management**:Provide basic desktop support, troubleshoot user issues, and manage tickets via tools like ServiceNow or Jira.
- **Documentation & Reporting**:Keep documentation up-to-date on AV systems and technical issues.
- **Required Skills**:_
- Minimum 3 years of experience with AV equipment knowledge.
- Experience with AV equipment (projectors, displays, microphones, etc.) and video conferencing tools.
- Basic desktop support skills (hardware/software troubleshooting).
- Familiarity with ticket management tools (e.g., ServiceNow, Jira).
- Strong problem-solving and communication skills.

Work Days:

- Monday to Friday

Work Location: In person

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