Customer Support
4 days ago
**Job Position**: Customer Support Executive
**Experience**:2+ Years
**Location**: Pimple Soudagar, Pune
**Shift Timings** (based on UK Daylight Saving Time):
**-Shift 1**: 12:30 PM to 9:30 PM IST (March end to early November)
**-Shift 2**: 01:30 PM to 10:30 PM IST (Early November to March end
**Job Summary**:
**Responsibilities**:
- Acknowledge and resolve customer complaints and issues effectively.
- Identify and escalate priority issues to the appropriate healthcare app.
- Provide accurate information about products and services to customers.
- Maintain a positive, empathetic, and professional attitude toward customers.
- Document all interactions with customers and update customer accounts as necessary.
- Collaborate with other departments to ensure excellent customer service delivery.
- Follow communication procedures, guidelines, and policies.
**Requirements**:
- **Proven customer support experience or experience as a client service representative.**:
- Strong phone contact handling skills and active listening.**:
- **Excellent & fluent English communication, problem-solving skills.**
**Preferred Skills**:
- Familiarity with CRM systems and practices.
- Ability to adapt to various personality types.
- Ability to work independently and as part of a team.
Pay: ₹25,000.00 - ₹35,000.00 per month
**Experience**:
- Customer Support: 2 years (required)
Work Location: In person
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