Customer Support

10 hours ago


Pimple Soudagar Pune Maharashtra, India CP HR Services Pvt Full time ₹ 4,20,000 per year

Job Position : Customer Support Executive

Experience: 2+ Years

Location: Pimple Soudagar, Pune

Shift Timings (based on UK Daylight Saving Time):

-Shift 1: 12:30 PM to 9:30 PM IST (March end to early November)

-Shift 2: 01:30 PM to 10:30 PM IST (Early November to March end

Job Summary:

The Customer Support Representative will be responsible for assisting customers with health care product inquiries, resolving complaints of healthcare application, and ensuring a high level of customer satisfaction. They will handle incoming calls, emails, and chats in a professional manner, while also contributing to the improvement of customer service processes.

Responsibilities:

- Respond promptly to customer inquiries through various channels (phone, email, chat) of healthcare products & application .

- Acknowledge and resolve customer complaints and issues effectively.

- Identify and escalate priority issues to the appropriate healthcare app.

- Provide accurate information about products and services to customers.

- Maintain a positive, empathetic, and professional attitude toward customers.

- Document all interactions with customers and update customer accounts as necessary.

- Collaborate with other departments to ensure excellent customer service delivery.

- Follow communication procedures, guidelines, and policies.

Requirements:

- Proven customer support experience or experience as a client service representative.

- Strong phone contact handling skills and active listening.

- Excellent & fluent English communication, problem-solving skills.

Preferred Skills:

- Familiarity with CRM systems and practices.

- Ability to adapt to various personality types.

- Ability to work independently and as part of a team.

Job Type: Full-time

Pay: ₹25, ₹35,000.00 per month

Experience:

  • Customer Support: 2 years (Required)

Work Location: In person



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