Customer Service Executive

10 hours ago

Pimple Soudagar Pune Maharashtra, India Sri Sri Wellbeing Full time

**Job Summary**:
As the first point of contact for clients and visitors, the Customer Service Executive plays a vital role in shaping the customer experience at our center. This role goes beyond reception duties—it includes appointment management, client engagement, scheduling coordination, housekeeping oversight, and basic billing functions. A calm, professional demeanor, attention to detail, and a customer-first attitude are essential for success in this role.

**Key Responsibilities**:
**1. Front Desk Operations & Client Engagement**
- Warmly greet and attend to all clients and visitors, ensuring a professional and
- welcoming environment.
- Handle walk-in inquiries and manage waiting areas for optimal comfort.
- Manage appointment bookings, cancellations, and rescheduling through internal
- systems.
- Ensure a positive customer experience throughout the client journey.
- Support client retention efforts through personalized engagement and timely follow-ups.

**2. Scheduling & Coordination**
- Coordinate treatment schedules with doctors, therapists, and wellness consultants.
- Send timely reminders for therapy appointments and follow-up consultations.
- Facilitate smooth day-to-day workflow across front office, wellness staff, and admin.
- Communicate with Ashram Admin and external partners/vendors where applicable.

**3. Housekeeping & Facility Oversight**
- Supervise housekeeping activities to maintain a clean, serene, and functional
- environment.
- Maintain and track inventory of therapy consumables and center supplies.
- Coordinate with vendors for regular procurement and service requirements.

**4. Communication & Client Support**
- Getting testimonials from clients (google reviews, video and text testimonials)
- Address client queries and feedback with empathy and clarity.
- Maintain updated client records, therapy registers, and service logs.

**5. Sales Support & Billing**
- Guide clients on wellness services, therapy packages, and benefits.
- Support upselling of wellness plans, memberships, and retail products.
- Handle billing, receipt generation, daily cash/card/UPI reconciliations, and basic reporting.
- Excellent verbal and written communication skills.
- Organized, proactive, and customer-focused mindset.
- Comfortable using basic software for scheduling and billing.
- Prior experience in wellness, hospitality, or healthcare front office roles preferred.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Ability to commute/relocate:

- Pimple Soudagar, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma (required)

**Language**:

- English (required)

**Location**:

- Pimple Soudagar, Pune, Maharashtra (preferred)

Work Location: In person

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