Customer Support Executive

5 days ago

Pimple Soudagar Pune Maharashtra, India CP HR Services Pvt.Ltd Full time

**Job Position**: Customer Support Executive

**Experience**:2+ Years

**Location**: Pimple Soudagar, Pune

**Job Summary**:
**Responsibilities**:

- Acknowledge and resolve customer complaints and issues effectively.
- Identify and escalate priority issues to the appropriate healthcare app.
- Provide accurate information about products and services to customers.
- Maintain a positive, empathetic, and professional attitude toward customers.
- Document all interactions with customers and update customer accounts as necessary.
- Collaborate with other departments to ensure excellent customer service delivery.
- Follow communication procedures, guidelines, and policies.

**Requirements**:

- **Proven customer support experience or experience as a client service representative.**:

- Strong phone contact handling skills and active listening.**:

- **Excellent & fluent English communication, problem-solving skills.**

**Preferred Skills**:

- Familiarity with CRM systems and practices.
- Ability to adapt to various personality types.
- Ability to work independently and as part of a team.

Pay: ₹20,000.00 - ₹35,000.00 per month

**Experience**:

- Customer Support: 2 years (required)

Work Location: In person

**Speak with the employer**
+91 9042515253

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