Customer Support Executive

1 day ago

Pimple Soudagar Pune Maharashtra, India Luxon Business Processing Services LLP Full time

**Job title : CUSTOMER SUPPPORT EXECUTIVE**

**Company for this job**: Luxon Business Processing Services LLP

**Country and language**: India, **Fluent English Mandatory**

**Advertising location **:Pune (Maharashtra)

**Schedule **:Monday to Friday (12:30 to 09:30) UK shifts.

**Job Summary**:
**Responsibilities**:
Acknowledge and resolve customer complaints and issues effectively.

Identify and escalate priority issues to the appropriate heathcare app.

Provide accurate information about products and services to customers.

Maintain a positive, empathetic, and professional attitude toward customers.

Document all interactions with customers and update customer accounts as necessary.

Collaborate with other departments to ensure excellent customer service delivery.

Follow communication procedures, guidelines, and policies.

**Requirements**:
Proven customer support experience or experience as a client service representative.

Strong phone contact handling skills and active listening.

Excellent & fluent English communication,problem-solving skills.

**Preferred Skills**:
Familiarity with CRM systems and practices.

Fluent English is mandatory.

Ability to adapt to various personality types.

Ability to work independently and as part of a team.

Schedule:

- Evening shift
- Fixed shift
- Monday to Friday
- UK shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

Expected Start Date: 15/09/2024

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