Trainer Bpo

2 days ago

Nagpur, India CareerGo Staffing Solutions Full time

Designation: Trainer_BPO

Experience
- 2 Years of Experience (Minimum)

Qualification
- Any Graduate/HSC

We are looking for a trainer to train our customer support group (outbound and inbound teams) on the following,
- Call handling process
- Soft skills
- Communication skills
- Query resolution

**Responsibilities**:

- Excellent Communication Skills
- Should have an in depth knowledge of call handling process.
- Proficiency in Soft skills training
- Audit customer calls and give feedback to customer support group and concerned stakeholders
- Documenting training progress and reporting to concerned stakeholders
- Should have classroom training experience including running orientation programs for new joiners in customer support group
- Should have knowledge of industry standards related to customer satisfaction scores
- Conduct short modules of refresher training on the floor.
- Should have knowledge of e-learning tools and blended learning approaches for customer support executives.
- Able to plot and analyze key performance metrics related to customer support function.
- Work closely with ops, QA team to understand areas of interdependence with customer support group and suggest ways to resolve bottlenecks if any.
- A customer service mindset and values like empathy are highly desirable.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹20,000.00 - ₹30,000.00 per month

Schedule:

- US shift

Ability to commute/relocate:

- Nagpur, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- Trainer BPO: 2 years (required)

**Language**:

- English (required)

**Speak with the employer**
+91 8459258290

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