BPO / Call Center Trainer

**Key Responsibilities**: - Conduct onboarding and soft skills training - Deliver process-specific and product training - Evaluate trainee performance through assessments - Create training materials and update documentation - Monitor and report on training effectiveness - Provide coaching for underperforming agents **Skills Required**: - Excellent...

Process trainer/Product trainer Healthcare Experience is preferred BPO background Good communication skills Minimum 2 year experience as a trainer. International BPO **Salary**: ₹250,000.00 - ₹600,000.00 per year Schedule: - Day shift - Rotational shift Supplemental pay types: - Performance bonus **Education**: - Bachelor's (required) Work...

Designation: Trainer We are looking for a trainer to train our customer support group (outbound and inbound teams) on the following, - Call handling process - Soft skills - Communication skills - Query resolution Should have an in depth knowledge of call handling process. Proficiency in Soft skills training Audit customer calls and give feedback to...

**JD- DM Trainer** **Job Description - DM Trainer** **Department**: **Training** The primary role of the Call Center Trainer is to lead all Call Center and Client Teams new hire training activities. Develop, periodically review and implement project-specific and Standard Operating Procedures (SOP), training for new and existing employees of the project...

Requirement: call center Executive Education: 12TH, Any Graduate - Answer incoming customer phone calls and take appropriate action for each call - Maintain customer satisfaction ratings based on explicit criteria set forth by the company - Attend mandatory training sessions to stay updated on product or company policy changes - Use company policies to...

Process Trainer BPO Designation: Trainer or Process Trainer: Training & Quality_BPO Experience: Min 1-2 years experience Qualification - Any Graduate Shift Time: Day Shift **Salary**: Salary: 25K Gross - 30K Gross(Depending on experience) Job Summary - Customer orientation & customer first belief - Analytical, logical, reasoning & numerical ability -...

Nagpur, Dhantoli Manage large amounts of inbound and outbound calls in a timely manner. Follow communication “scripts” when handling different topics. Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives. Seize opportunities to upsell products when they arise. - Experience- 1 - 4 Years- Salary- 1...

Giving English Training and teaching on: - English Grammar and Technicality - Phonetics and Syllables - Vocabulary - Excellent - Pronunciation - PSK (Public Speech Knowledge) - Linguistic Phrases - Excellent - Accent and Voice Quality - Industry - School, Spoken English Institute, IELTS, V&A trainer from International BPO (with BA English) - Experience in...

The primary task of a BPO executive is to handle calls from customers or clients and provide them with a solution to their queries. He/She must show the willingness to learn new things every time and then. Giving a resolution to the customers or clients should be the whole and sole responsibility. HE OR SHE MUST HAVE FLUENT COMMUNICATION IN ENGLISH OR...

Trainer or Process Trainer: Training & Quality_BPO Designation: Trainer or Process Trainer: Training & Quality_BPO Experience: Min 1-2 years experience Qualification - Any Graduate Shift Time: Day Shift **Salary**: Salary: 25K Gross - 30K Gross(Depending on experience) Job Summary - Customer orientation & customer first belief - Analytical, logical,...