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Process Trainer

2 weeks ago

Nagpur, India Bigbang HR Advisors Full time

**JD- DM Trainer**

**Job Description - DM Trainer**

**Department**:
**Training**

The primary role of the Call Center Trainer is to lead all Call Center and Client Teams new hire training activities. Develop, periodically review and implement project-specific and Standard Operating Procedures (SOP), training for new and existing employees of the project assigned.

**ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following**:

- Review Existing Training Materials and Identify need for updating the same. Should be able to create new content as and when necessary
- Conduct and periodically review contents/initial training material of the initial training of New Hires of the process.
- Develop and conduct Refreshers based on Training needs for existing Agents and help prepare them for the job.
- Using trending data from Quality Assurance reports, create one-on-one or group trainings to resolve training discrepancies.
- Evaluate client’s training requirements and establish training goals/completion milestones
- Develop and implement client-specific training programs and material using input from Project Managers, client training materials and Knowledge System contents.
- Coordinate training activities looping in Hexaware and client stakeholders.
- Facilitate role-playing, test, certification, and remediation.
- Work with the internal management staff to develop and facilitate motivational activities for the advisors.
- Provide assistance in developing cross-training materials and SOPs, as required;
- Preparation of Training Plans, and relevant Training reports and Dashboards.
- Perform other duties as assigned.
- Ability to work in night/rotation shifts as well. Process could also demand a 6 day working and should be open for it accordingly.

**Salary**: ₹100,000.00 - ₹700,000.00 per year

Schedule:

- Day shift
- Morning shift

**Education**:

- Bachelor's (required)

**Experience**:

- Trainer: 1 year (required)
- DM Trainer: 1 year (required)

**Language**:

- English (required)

**Speak with the employer**

+91 9004049219