Communication & Soft Skills Trainer Bpo

5 days ago

Nagpur, India usk23 Full time

Designation: Communication & Soft skills Trainer Salary: ₹25,000 - ₹30,000 per month (Depending on experience) Location: Mihan, Nagpur Experience Requirements - 1-9 years of Total experience - At least 4 years experience as voice coach - Good knowledge of grammar and pronunciation - Must have a good understanding of functional Grammar and MTI. - Should be acquainted with the communication nuances of the local audience possible kinds of errors that one would expect in the location. - Feedback and Coaching skills. - Good rapport building skills, extremely methodical and organized - Applicant should be proficient with MS-Office (Word, Excel, power point) - Excellent command over spoken and written English - Should be able to handle Grammar, Soft skills, Accent Neutralization, C/Service & Business English - Must have a zeal and passion for training & excellent interpersonal skills - Exposure in an international corporate environment is a must - Ability to perform in adverse situations - Should be well versed in handling computers esp. Word, Excel and Power Point Role Responsibilities - New Hire Communication Training ( Class room training) - Feedback & Coaching agents on Communication and spoken English. - Audits transactions for agents on the floor on a prescribed sheet defined by the client or TT - Give documented feedback as per the gaps identified in the audit. - Attend Weekly calibration calls with the client/internal to be attended as per calibration roster. - Conduct training sessions as per requirement under specified timelines. - Complete his/her certification process. - Performance Assessment of Trainees during tests - Database management, daily reports, and analysis Some of the key responsibilities this role is accountable for

**Salary**: ₹25,000.00 - ₹30,000.00 per month

Schedule:

- Rotational shift

Ability to commute/relocate:

- Nagpur, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 4 years (preferred)

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