Systems Admin I

4 days ago

Noida, India Stefanini, Inc Full time

As a System Administrator, you will have the responsibility to provide Level 1 Technical Support. You will be the first point of contact for all infrastructure monitoring incidents and requests in a fast-paced professional environment. You will monitor, create & triage incidents as per the ITIL framework. Good to have troubleshooting skills on Windows Server 2012/2019. Create documentation & SOP for easing out tasks & resolve Infrastructure related issues. You will work in a timely and efficient manner while ensuring attendance, quality and customer service metrics are met.
- Should have excellent written and verbal communication
- Good Exposure to ticketing tools (ServiceNow, JIRA, Cherwell etc.)
- Good troubleshooting skills on Windows/Linux OS
- Basic understanding of Networking and Network devices.
- Excellent understanding of Infrastructure/Application/Job monitoring
- Good exposure to monitoring tools (Zabbix/Dynatrace/SCOM/Solarwinds/Datadog/Nagios etc.)
- Administration of monitoring tools would be good to have skill

**Responsibilities**:

- Utilize advanced hardware and software troubleshooting knowledge to support users.
- Install, configure and do regular maintenance of servers on Windows and Linux platforms.
- Act as Liaison between client and service or hardware provider.
- Define, write and maintain documentation on IT infrastructure and best practices of the client
- Participate in rotating schedule and monthly maintenance activities like server patching would be helpful
- Provide restorative or maintenance actions to resolve end-user issues
- Assist with special project work as needed
- Escalate problems to the next level of support within SLA as required
- Ability to work a 24 x 7 schedule required
- Passion, ambition and drive to work in an extremely demanding customer service environment
- Demonstrated ability to work under pressure
- Outstanding communication skills and a distinct passion for service IT knowledge or a completed apprenticeship
- Outstanding customer orientation, i.e. ability to build rapport and trust quickly and to influence an audience through communication to arrive at the best solution
- Excellent English written and verbal communication skills, i.e., active listening, ability to clearly summarize an issue, both in writing and verbally
- Basic support knowledge of: MS Windows 10, MS Office, Internet browsers, Mobiles (iPhones, Androids) Cisco VPN, Network Printing, wireless routers, Active Directory, MS Exchange, Collaboration tools (SharePoint, WebEx, Egnyte)
- Good judgment skills with a strong sense for urgency and attention to detail
- Minimum of 1+ years of IT Infrastructure monitoring experience, in server monitoring preferred.
- Basic knowledge regarding MS Windows & MS Office, Windows Active Directory
- Excellent verbal and written communication skills
- Documentation skills
- Ability to complete special projects/assignments with mínimal supervision
- Team and customer-oriented attitude
- Shift flexibility performing services for a 24 x 7 Global customer
- Outstanding attendance and schedule adherence
- Exposure on popular monitoring and ticketing tools is preferred (i.e. Zabbix, Solarwinds, ServiceNow, Cherwell etc.)

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