Customer Service Assistant

2 weeks ago


Rudrapur, India Goodrich Logistics Pvt Ltd Full time

Acts as a liaison between UPS Freight Forwarding and our external/internal customers, and manages customer expectations
- Involves ocean freight analysis, review rates, and tracks and traces information to the customer
- Processes international shipments and ensures specific customer requirements are followed
- Processes shipments and dispatches delivery orders and pickup orders in accordance with UPS and governmental policy and regulations
- Prepares reports, customer set ups, updating customer profiles, investigates status of existing service requests
- Determines most efficient shipping method for orders and engages with ocean and rail 3PLs
- Performs various ad hoc tasks as needed

**Knowledge and Skills**
- Strong customer service skills and problem solving acumen
- Minimum of one year customer service experience
- In-depth understanding of ocean transportation regulations & functions, brokerage industry, freight forwarding routing or ability to acquire desired knowledge
- Effective communication skills both oral and written
- Proficient Microsoft Office skills
- General administrative skills
- Detail oriented and organized
- Multitasker with ability to work in a team environment or independently
- Systems knowledge and experience

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹15,000.00 - ₹40,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Provident Fund

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Rudrapur, Uttarakhand: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)



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