Vendor Coordinator

**Job Title**:
**Vendor Management Executive - Outsourced Field Operations (Vehicle Loans & RTO Services)**

**Base Location**: Mumbai |

**Department**: Operations / Vendor Management / Field Operations & RTO Coordination
**Reports to**: Manager - Field Operations / Manager
- RTO Process

**Job Summary**:
We are seeking an experienced **Vendor Management Executive - Outsourced Field Operations** to oversee and manage third-party service partners responsible for field activities related to **vehicle loan processing, recovery, verification, and RTO coordination** across India. This individual will be accountable for ensuring partner performance, operational compliance, and high service delivery standards in line with our vehicle finance business objectives.

**Key Responsibilities**:
**1. Pan-India Vendor Oversight - Field Operations**
- Manage and coordinate outsourced agencies across multiple cities for field tasks such as customer verification, loan documentation, repossession, recovery, and RTO-related services.
- Ensure adherence to SLAs and turnaround times (TATs) for all field activities.

**2. RTO Services & Compliance Management**
- Supervise partners handling RTO work, including registration, hypothecation, NOC issuance, and ownership transfer.
- Monitor regulatory compliance, documentation accuracy, and process timelines.

**3. Performance Monitoring & Governance**
- Define performance KPIs for partner agencies and conduct monthly performance reviews.
- Identify underperforming geographies or partners and implement corrective action plans.

**4. Field Force Quality & Audit**
- Conduct audits of partner field staff for process adherence, conduct, and customer handling.
- Ensure field agents are trained and comply with legal and regulatory guidelines.

**5. Contract & Commercial Management**
- Support contract drafting, pricing negotiations, onboarding, and renewals for vendors.
- Review and validate partner invoices against performance to control costs.

**6. Technology & Reporting**
- Collaborate with tech/product teams to digitize field ops workflows, e.g., mobile apps for field agents, real-time reporting, geo-tagging.
- Maintain MIS, dashboards, and data-driven insights for decision-making.

**Qualifications & Experience**:

- Bachelor’s degree
- 2-4 years of experience in managing outsourced field operations in NBFCs, banks, or vehicle finance companies.
- Strong experience in managing vehicle finance, verification, and RTO service partners.
- Good understanding of vehicle loan lifecycle, RTO processes, and regional compliance.
- Proven ability to handle large field teams through third-party vendors.

**Key Skills**:

- Strong vendor management and negotiation skills
- Knowledge of RTO and legal documentation processes
- Excellent coordination and stakeholder management
- Analytical mindset with familiarity in dashboards, Excel, MIS
- Fluency in English and at least one regional language preferred
- Understanding of collections best practices and RBI fair practices code

**Travel Requirements**:

- Must be willing to travel 10-30% across India for audits, reviews, and partner development.

**What We Offer**:

- A high-impact, visible leadership role in a growing vehicle finance business
- Opportunity to work with leading vendors across India
- Competitive compensation and benefits
- Collaborative, agile, and performance-driven work culture

Pay: ₹10,000.00 - ₹20,000.00 per month

Work Location: In person

Expected Start Date: 23/08/2025