Customer Support Executive

23 hours ago

Mohali district Punjab, India Mind map IT Solutions Full time

**Responsibilities**

Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

Seize opportunities to upsell products when they arise

Build sustainable relationships and engage customers by taking the extra mile

Keep records of all conversations in our call center database in a comprehensible way

Management and resolve customer complaints

Identify and escalate issues to supervisors

Provide product and services information to customers

Approach expected customers and give a presentation on current projects and services

Research required information using available resources

Document all call information according to standard operating procedures

**Skills**:

- English Proficiency, Communication Skills, Customer Service, Customer Relationship Management (CRM) and Customer Support

Education: Bachelor's (preferred)

Experience: - Business development: 1 year (preferred)

Lead generation: 1 year (preferred)
- Total work: 1 year (preferred)

Sales: 1 year (preferred)

Incentive Plans.

Supplemental pay

Overtime pay - Yearly bonus

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹9,857.09 - ₹40,243.24 per month

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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