Customer Operations Associate

**Who We Are**:
**Esko** is a part of Veralto’s Product Quality & Innovation companies. Esko is a global provider of integrated software and hardware solutions that accelerate the go-to-market process of packaged goods. Our products empower teams to support and manage the packaging design and print processes for brand owners, retailers, pre-media and trade shops, manufacturers, and converters.

**Veralto** is a global leader in essential technology solutions with annual revenue of nearly $5 billion and a proven track record of solving some of the most complex challenges we face as a society. Our industry-leading companies and globally recognized brands are building on a long-established legacy of innovation and customer trust to create a safer, cleaner, more vibrant future. Veralto is headquartered in Waltham, Mass. with 13 operating companies and 300+ locations worldwide. Our global team of 16,000 associates is committed to making an enduring positive impact on the world and is united by a powerful purpose: Safeguarding the World’s Most Vital Resources.

Imagine a world where everyone has access to clean water, safe food and medicine, and trusted essential goods. That is the tomorrow Veralto (VLTO) is creating today.

**Veralto’s Product Quality & Innovation companies**—Esko, Linx, Pantone, Videojet, and X-Rite—help package and protect the world’s food, medicine, and essentials, tracing and authenticating billions of goods that travel the global supply chain every day.

**Veralto’s Water Quality companies**—Aquatic Informatics, ChemTreat, Hach, McCrometer, OTT HydroMet, Sea-Bird Scientific, Trojan Technologies and XOS—help manage, treat, purify, and protect the global water supply, from municipal and industrial wastewater treatment facilities to lakes, rivers, watersheds, and oceans.

**Job Summary: Customer Operations Associate**
- ** The Customer Operations Associate is responsible for the generation and distribution of software license keys for Esko customers, according to the processes and delivery requirements for this initiative and the company’s business practices and licensing policies, including information about Vendors, Contracts, Licenses, License Keys, License Servers, License Agreements, etc.**:

- ** Enfocus Order Processing - processing the incoming sales orders within the stipulated time.**:

- ** Requests will be processed using the JIRA tool in the correct order, based on delivery due dates, order criticality, and region; Ensure licenses are delivered on time.**:

- ** Keep customer information database updated, and ensure customers receive appropriate license keys based on their entitlement.**:

- ** Responsible for the creation of Esko IDs, approvals, and modifications.**:

- ** Participate in daily and weekly meetings to discuss the previous day’s team performance.**:

- ** Participate in the design and development of process and training documentation for license generation activities.**:

- ** This role involves three different shifts.** APAC (06:30 AM till 03:30 PM)**

**EMEA (02:30 PM till 11:30 PM)**

**US (10:30 PM till 07:30 AM)**
- ** When needed, it is required to work on weekends as a on-call support to our customers.**

**WE ARE LOOKING FOR A PROFESSIONAL WHO IS**:

- Motivated and Driven - to focus and direct their energy and efforts towards achieving success
- Disruptive Thinker - tackle problems and approach work with innovation at the forefront of their mind.
- Team Player - relationship savvy people who intentionally make connections with both internal partners and external contacts.
- Customer-Oriented Achiever - build dedication and trust through strong work ethics and customer-focused attitude

**Your EDUCATION OR BACKGROUND EXPERIENCE WILL INCLUDE**:

- Education - Any Graduate
- We are looking for a fresher.
- Must have good interpersonal skills (verbal and written)
- Ability to work as a Team
- Knowledge of Licensing, networking concept is an added advantage.

**What We Value**

**Our Culture**

More important than what we do is how **we operate together** as a team across our global organization. Each of our businesses has a unique local culture which is inspired by variety of perspectives our diverse team members bring to the table. However, Veralto and all our businesses share the same foundation comprised of our values and passion for continuous improvement through the Veralto Enterprise System that enables our teams to bring our unifying purpose to life around the world.

**Our Values**
- We serve humanity with purpose and integrity
- We unlock ingenuity for customer success
- We deliver results as a team
- We continually improve for enduring impact

**Our offer**
- We grow talent; we give you the opportunity to develop your career based on your strengths. ESKO is a career destination for engaged passionate and talented people who are driven to seek innovation, growth and opportunity.
- A career with ESKO will push you and challenge you